THIS IS A PART-TIME VACANCY

Tuesday, Wednesday & Thursday’s 1000>1630

Location: Hampshire, UK (Hybrid - 3 days per week, with 2 days in-office). More hours maybe available after probation.

Salary: £15,430 (£30,000 FTE equivalent)

Company Overview

SEEDL.com is a leading provider of live and on-demand learning solutions, offering businesses and their employees unlimited access to high-quality training content. We also provide a comprehensive Learning Management System (LMS) that enables organisations to manage staff compliance and learning records efficiently.

A key part of our work is supporting public sector organisations (our ‘community partners’), who use our platform to deliver learning opportunities to local businesses. By ensuring these businesses engage with and gain value from our courses, we help drive professional development across entire communities.

Role Overview

In this new role, we are looking for a User Engagement Manager (Customer Success Manager) to support our existing community partners and the local businesses they serve. Your role will be to ensure these organisations maximise the value of our learning platform, increasing engagement and retention. You will work closely with approximately 40-60 community partners, in turn supporting 2,000 businesses across the UK. You would be conducting remote meetings with key contacts, mapping courses to business needs, and engaging major employers within each partner’s network.

Success in this role will be measured through partner retention, customer satisfaction, profitability of the partnership and the volume of content consumed on our platform (ensuring renewal / retention).

Key Responsibilities

• Community Partner Engagement - Act as the primary contact for assigned public sector organisations, building strong relationships and ensuring they actively promote SEEDL to their local business communities.

-Employer Outreach - Engage key employers within each community partner’s network to increase course uptake and demonstrate the platform’s value.

• Needs Analysis & Course Mapping - Conduct regular remote meetings to understand each organisation’s and their businesses’ training and compliance needs, recommending suitable SEEDL courses.

• Training & Onboarding - Provide training sessions for community partners and their local businesses on using SEEDL’s LMS effectively.

• Content Promotion - Develop and implement engagement strategies such as webinars, best practice sessions, and targeted content recommendations.

• Feedback & Improvement - Gather insights from partners and businesses, using their feedback to help improve SEEDL’s content and services.

• Performance Monitoring - Track and report on key metrics, including customer retention, engagement levels, and course consumption.

• Issue Resolution - Address concerns quickly and professionally, ensuring a positive experience for all users.

Key Performance Indicators (KPIs)

• Customer Retention - Maintain or improve retention rates among community partners and their local businesses.

• Satisfaction Scores - Achieve high ratings in customer surveys and feedback.

• Content Engagement - Increase the volume of courses accessed by businesses via community partners.

• Community Business Engagement - delivery of meetings with key employers in each area your partners serve.

Person Specification

• Experience - Relationship management or learning & development role, ideally within the public sector, education, or SaaS industries.

• Communication Skills - Strong verbal and written communication skills, with the ability to present confidently to a range of stakeholders.

• Relationship Building - A proactive, customer-focused approach to fostering long-term partnerships.

• Analytical Thinking - Ability to interpret customer data and engagement trends to inform strategies.

• Organisational Skills - Able to manage multiple community partners and employer networks efficiently.

• Technical Proficiency - Comfortable using learning management systems and virtual meeting tools.

• Team player - We’re a loyal, fun and friendly team who don’t take ourselves too seriously. Someone that wants to be part of an exciting future is esssntial.

What We Offer

• Competitive salary with performance-based incentives

• Hybrid working model (2 days in-office, 1 day remote)

• Opportunities for professional development

• Full access to SEEDL’s extensive course library

Job Types: Part-time, Permanent

Pay: £23,000.00-£30,000.00 per year

Expected hours: 18 per week

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• You understand this is a PART-TIME role, with 2 days per week in the office (of 3) each week, in Fleet, Hampshire

Work Location: In person

Reference ID: 240325UEM
Expected start date: 11/05/2025