20/30 Lab are in search of a Customer Success Key Accounts Manager, on a full-time permanent basis at our office in Northampton, with the occasional need to travel to visit clients or support 20/30 Labs at conferences and trade shows.

Join a friendly, outstanding team dedicated to serving our customers and delivering best-in-class customer service.

The ideal candidate should have a proven track record in Customer Success, building value and supporting clients with their testing needs while creating lasting and enduring relationships.

Key Responsibilities:

• Account Management & Customer Success - Act as a primary contact for clients via phone or our ticketing system, ensuring queries are handled efficiently, professionally, and in a timely manner.
• Upselling & Revenue Growth - Identify opportunities to upsell and expand services with existing clients by understanding their needs, presenting tailored solutions, and driving additional revenue growth.
• Sales & Business Development Support - Work collaboratively with sales and marketing teams to enhance customer engagement, drive renewals, and secure new business opportunities.
• Client Retention & Relationship Building - Develop strong relationships with key accounts, ensuring continued satisfaction and long-term partnerships.
• Process & Service Improvement - Contribute to shaping and improving the Customer Success function as the company grows.

Requirements:

• Experience in Customer Success, Account Management, or Sales, preferably in a B2B environment.
• Strong upselling and cross-selling experience, with the ability to recognise customer needs and recommend additional services.
• Excellent communication skills (both written and verbal).
• Outstanding organisational skills, with the ability to multitask in a fast-paced environment.
• A proactive, process-oriented, and customer-first mindset.
• A strong team player, eager to support colleagues and drive excellence in customer service.

Job Types: Full-time, Permanent

Pay: £26,000.00-£33,000.00 per year

Benefits:

• Additional leave
• Canteen
• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (required)

Experience:

• Customer service: 2 years (required)
• Administrative experience: 2 years (required)
• B2B sales: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Willingness to travel:

• 25% (required)

Work Location: In person

Application deadline: 18/04/2025
Reference ID: CSKA - CG- 04/25
Expected start date: 05/05/2025