Customer Relations Advisor - £24k-30k Uncapped.

Do you enjoying talking to people? Are you a customer advisor extraordinaire? Do you have a passion for customer service and have solid customer experience knowledge?

Are you bright, enthusiastic, and great at building a rapport with people on the phone?

If so, then this could be the ideal opportunity for you!

Prestige Cars Kent is an independent, family run used luxury car dealership based in Orpington, Kent where we stock over 250 high-end vehicles for sale.

Our Customer Contact Centre is the heart of the business.

Key responsibilities:

You will be the first point of contact for all inbound Customer Service enquiries and directing queries to relevant individuals where appropriate.

Our mission is to ensure that all callers receive the highest quality customer service, ensuring that calls are handled appropriately and when needed transferred through to the relevant teams/departments.

Daily duties will include:

• Handling inbound enquiries across multiple channels, including Live Chat, Phone, WhatsApp and email with enthusiasm.
• Appropriately managing caller expectations when/if specific people are not available to take a call.
• Encouraging customers to reserve the vehicle or visit the showroom to view our wide range of prestige vehicles.
• Preparing our sales team by transferring well qualified enquiries.
• Connecting all departments to the customer for a seamless experience.
• Following up with customers to ensure they are satisfied with our service.
• Reminding customers of appointments and relevant offers.
• Share feedback with managers to aid continual improvement.

What we offer you

We offer all the training required to be successful in your role, with regular on-going training sessions in order to ensure we’re doing all we can to provide great customer service.

We offer a basic salary of £24,000 with a £30,000 OTE (uncapped). There are 30 Days Annual Leave (including Bank Holidays) with an extra day off for your Birthday. We also give access to financial and wellbeing support and provide numerous other benefits that you can unlock during your length of service including gym membership.

The department operates 7 days a week, with the following schedule:

• 9 hour shift (inc one hour lunch) on a rota 5 days a week.
• Early shift 08:00-17:00
• Late shift 11:00-8.00pm
• Weekend shift 08:00-17:00pm

Additional incentives:

• Workplace pension
• Birthday off
• Regular workplace events
• Discount on car servicing/MOT’s
• Life insurance

Additional pay:

• Bonus scheme

Job Types: Full-time, Permanent

Additional pay:

• Commission pay

Benefits:

• Company events
• Company pension
• Health & wellbeing programme
• Life insurance
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Experience:

• customer service: 1 year (required)

Licence/Certification:

• Driving Licence (required)

Work Location: In person

Reference ID: CR030125