Job Overview
We are seeking an experienced and dedicated Office Manager to oversee the daily operations of our front desk team at a small vehicle repair garage. The ideal candidate will possess exceptional leadership skills, a strong background in customer service. This role is pivotal in ensuring that our customers receive a warm welcome and an efficient service.

Duties

• Supervise and manage the front office team, ensuring high standards of customer service.
• Handle customers bookings to a high standard.
• Address customers inquiries, concerns, and complaints promptly and professionally to ensure customer satisfaction.
• Coordinate with your team to ensure seamless communication and service delivery.
• Ensuring all calls are handled courteously and efficiently.

Requirements

• Proven experience in customer service is essential.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• Excellent phone etiquette and communication skills are required.
• Strong organisational skills with attention to detail in managing front office operations.

Job Types: Full-time, Permanent

Pay: £26,000.00-£27,000.00 per year

Benefits:

• Employee discount

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: Office Manager