Reporting to the Head of Events, this role is central to the success of our team. You will be working within a fast-growing collaborative administrative hub of colleagues and freelance associates, delivering a range of services to the wider team. You will support internal meetings, external events and our marketing activities, working with a full range of systems and procedures such as customer databases, event management and record management systems.

You will have experience of event and marketing administration, self-discipline, professionalism and IT skills needed to succeed in a distributed team that works remotely.

Main duties and responsibilities

• Supporting the core SDN team by running, improving and developing high quality administrative systems and procedures in support of SDN’s business objectives

• Liaising with staff and partners to set up meetings and events, through Teams, Zoom, Eventbrite and the SDN website

• Supporting events with clients and associates, both virtual and physical, to include technical support

• Administration and delegate management for high-volume online events

• Researching venues and organising delegate packs / papers

• Uploading marketing content to the SDN website and helping to schedule social media posts

• Supporting the formatting the slides and resources

• Supporting the set-up of marketing mailing and newsletter templates

• Assisting SDN colleagues and associates with programme and project activities

• Keeping CRM records up-to-date and assisting with data collection for reports

Requirements

Experience/knowledge/skills/behaviours

Essential experience

• Administration across a range of functions and business areas
• Information and communication technologies, in particular Microsoft Office 365, Zoom, Teams and SharePoint to a high standard
• Event set-up and administration (virtual and physical)
• Marketing and communications administration (website, mailings, newsletters, social media)
• Working in groups and teams

Desirable experience

• Working in a distributed or remote team environment
• At least 3 years administrative experience
• Working with customer relationship management (CRM) systems, such as HubSpot

Essential Knowledge

• Knowledge of online event co-ordination and systems

Desirable Knowledge

• An understanding of the learning and skills sector in England, preferably including the apprenticeship and technical education system

Essential Skills

• Excellent customer service across all communication channels
• Managing and participating in online meetings and events
• Manage workload with conflicting priorities and multi-task across various projects

Essential Behaviours

• Keen to learn and develop new skills, tenacious and committed to getting positive results
• Crisp and clear written communication including excellent spelling and grammar

To apply for this position you must be already resident in England and have substantial UK recent work experience. Applicants unable to offer this will be not be successful.

Benefits

SDN is a team of leading specialists in apprenticeships, technical education and workforce development. Working closely with government and sector organisations, we help education providers and employers to launch, develop and improve their skills training and workforce development. We do this through events and training, consultancy, resources and research.

We are a small agile company where individuals and teams collaborate and consistently strive to meet a high level of performance

Benefits of being part of our team include working from home, 25 days paid annual leave plus statutory holidays.

Salary up to £25000.