At CV-Library, we have a simple vision: to help the world to work and we are looking for exceptional and talented people to help us realise this vision in both UK and overseas markets.

We are in a period of accelerated growth, following a year of key strategic acquisitions and significant investment across all parts of the business from Tech and Data to People and HR, there’s never been a more exciting time to join us or a better place to grow your career!

The Role

The Customer Success Manager will be required to build solid, successful relationships with our Advertising Agencies, their clients and Internal Sales Representatives at CV-Library; to ensure effective communication internally and externally, high-levels of customer service and campaign management as well as overall support of a growing Ad Agency team.

What your day will look like:

• Building strong relationships with new and existing Advertising Agencies and end users.
• Supporting all Sales Representatives within the Ad Agency Sales Team.
• Implementing new processes to create a smooth communication flow between Sales Representatives and Sales Support
• Creating accounts and company profiles for new clients brought on via the Sales Team.
• Posting vacancies, CV searches, creating Watchdogs and other tasks to ensure full utilisation of a campaign/account .
• Regular contact with end clients if required in accordance with the CRC Promise.
• Managing campaigns; liaising with marketing/design teams and Ad Agencies to arrange and manage campaigns for the end client.
• Producing or requesting stats for the Ad Agency or Ad Agency Sales Team upon request.
• Liaising with marketing to report on inventory performance (conversion rates of smart-shots compared to HTMLs, Application success banner average click through rate, etc.).
• Attending meetings and events as part of your role to build key relationships with your clients.
• Recognising upsell opportunities and communicating this to the Sales Rep.

Requirements

Essential:

• Extremely organised with a high level of attention to detail, adhering to quick turn around times with accuracy and efficiency
• Ability to multi-task and work as part of a team
• Be a team player with confidence, energy and enthusiasm
• Highly motivated with a passion for delivering exceptional customer service
• Previous customer service experience in an office environment
• Polite Telephone manner
• Excellent literacy and numeracy skills
• Good PC skills with ability to learn new systems quickly

Benefits