We are actively looking for X2 personable and customer-oriented individuals to become a part of our Blackburn team as Customer Service Advisors. In this role, you will be responsible for providing excellent customer service to our residents, answering inquiries, resolving complaints, and ensuring that all customer interactions are handled professionally and efficiently.

The interview assessment centre is set for Tuesday, 15th April, 2025, from 9 AM to 1 PM. Candidates who successfully complete the process can anticipate starting work on Monday, 19th May, 2025.

Requirements

Key responsibilities of the Customer Service Advisor include:

• Being the first point of contact for customers, you will handle their inquiries through phone, e-mail, and social media.
• Your main responsibility will be to promptly respond to customer questions and provide them with accurate information about our services and policies.
• Resolving customer complaints and issues in a timely and satisfactory manner
• Logging customer interactions and maintaining accurate records
• Coordinating with other teams and departments to escalate and resolve customer issues
• Providing guidance and support to customers regarding their housing needs and options
• Maintaining a positive and professional attitude when dealing with challenging customer situations

We are looking for someone who has:

• Excellent communication and interpersonal skills
• Strong customer service skills and a genuine desire to help others
• Ability to handle customer complaints and difficult situations with empathy and professionalism
• Personal resilience when dealing with challenging situations
• Good problem-solving skills and the ability to think on their feet
• Attention to detail and the ability to maintain accurate records
• Ability to work effectively both independently and as part of a team

Benefits

In return, we are offering the successful candidate in the Customer Service Advisor role:

• Starting salary of £24,549
• 27 days holiday (rising to 32 over 5 years’ service) + bank holidays
• Experience the advantages of a hybrid working model. Upon completion of your 6-month probation and training program, you’ll enjoy the flexibility of working remotely 2 days a week while spending 3 days a week in our office.
• You will be working 37 hours per week, 3 shift patterns on rotation: 8am to 4pm ; 9am to 5pm ;10am to 6pm 37 hour week Monday to Friday
• Wide range of technical, professional, and personal development training opportunities
• Attractive pension scheme
• Health and wellbeing benefits including access to GPs
• A range of financial and lifestyle benefits including cycle to work, vehicle leasing and financial advice
• We have a range of staff support networks, including menopause, culturally diverse, LGBTQ+ and disability.
• To view the full range of our award-winning benefits click on the Employee Benefits Link
• Kindly be aware that when you begin this role on Monday 19th May 2025, you will need to undergo a mandatory 4-week training period, during which full availability is crucial.

Please ensure you fully answer the questions on the application form.

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