Role: Group Head of eCommerce

Location: Leeds LS15 or Leicester LE67 (with hybrid working after completion of training, travel to either site will be required) (hybrid working after completion of training)

Salary: £Competitive DOE, plus extensive benefits

Contract type: Permanent

Employment type: Full time

Working hours:40 hrs per week, Monday – Friday

Do you want to work for the nation’s largest online pharmacy ensuring excellence for all our patients? We’re a market leader in the pharmacy world, with 25 years’ experience, helping over 1.4 million patients in England manage their NHS prescriptions from request through to delivery. Our people are fundamental to our success and ensuring we achieve our vision to be a world leading, patient-centric digital healthcare provider. We are committed to continuing to develop a positive, open and honest working environment for all.

We are looking for a dynamic, successful, experience and customer centric person to lead our eCommerce team. The successful candidate will be responsible for growing online performance, driving initiatives to convert and grow basket and delivering best in class digital and personalised experiences. The breadth of the role covers site merchandising, onsite search, cross-sell and upsell, personalisation, eCommerce trading, web analytics and content management.

What’s in it for you?

Occupational sick pay

Enhanced maternity and paternity pay

Contributory pension

Discounted insurance (Aviva)

Employee discount site

Discounted gyms (via our blue light card and benefits schemes)

Employee assistance programme

In-house mental health support

Free onsite parking

Health and wellbeing initiatives

Social events throughout the year

Cycle to work scheme

Green car scheme*(subject to minimum earnings)

Registration fees paid (GPhC, NMC, CIPD etc)

Long service bonus

Refer a friend bonus

Blue light card

Hybrid working

Commitment to CPD/training

25 days annual leave increasing with service

Annual leave buy and sell scheme

Discounts & Exclusive offers at The Springs, Leeds

25% Discount & health & beauty purchases

25% Discount on Pharmacy2U Private Online Doctor Services

What you’ll be doing?

• Leading the strategy, implementation and optimisation of the digital experience and performance across our website and apps: to drive commercial performance through improvements in key eCommerce metrics
• Provide strategic direction, leadership and coaching to team members to achieve the business objectives and personal development goals, leading a team of 9 FTE across merchandising, design, content, CRO/analytics, and technical SEO
• Drive optimisation of customer experience onsite through best-in-class merchandising, content, and navigation/taxonomy
• Deliver a world-class digital experience through user experience, design, merchandising, personalisation, CRO and web analytics and oversee the user experience design and implement strategies to enhance web usability and ensure brand guidelines are met
• Lead the implementation of our personalisation and cross-sell strategy across all digital touchpoints
• Work alongside the product development teams to plan, build test, and deliver enhancement to the website/app features and experience that improves the customer experience and eCommerce KPI’s
• Ensure website meets all technical standards, SEO best practice, accessibility, page speed, taxonomy/navigation, and content
• Ensure commercial growth (revenue and new customers across business unit)

Who are we looking for?

• Strong trading experience including CRO and an understanding of how online trading, acquisition, and brand work together
• Commercially driven mindset with customer needs at the fore and able to spot opportunities
• Extensive experience working in an eCommerce environment with proven results from defining strategy to implementation
• A background in FMCG, eCommerce, retail or travel and experience of running website technology/tools including knowledge of A/B and MVT techniques, analytics tools, personalisation, and recommendation tools
• Strong knowledge of pricing and promotion mechanics, website merchandising mad marketing disciplines e.g. SEO
• An exceptional leader, building teams and capability whilst keeping the patient at the heart of everything you do
• Good working knowledge of MS office suite
• Highly organised, strong communication skills, high attention to detail and tenacity

What happens next?

Please click apply and if we think you are a good match, we will be in touch to arrange an interview.

Applicants must prove they have the right to live in the UK.

All successful applicants will be required to undergo a DBS check.

Unsolicited agency applications will be treated as a gift.

INDHP