Job Title: Processing Administrator (contracts)

Salary: £24,000 with a £450 bonus pot per month (OTE £29,400)

Location: London (hybrid working - 3 days in office per week)

About Bionic:

We are Bionic, the UK’s number one business comparison and switching service. It’s our mission to make it radically easier to run a small business and earn the lifetime loyalty of British businesses.

To do this, we combine world-class human service with smart technology and data. This means our tech-enabled experts can quickly match business owners with the best deals on their business essentials – energy, connectivity, insurance, and finance.

We also partner with leading price comparison websites, including Compare the Market, MoneySuperMarket, Uswitch for Business, and Confused.com.

About the Role

As a Processing Administrator, you’ll ensure key transactions with our customers are completed accurately and on time. Working within a team of five specialists, your main responsibility is to submit contracts correctly to our panel of suppliers. You will collaborate closely with our sales and customer service teams to collect necessary supplier details and confirm agreements daily. Additionally, you’ll update internal records by uploading supplier reports and entering new pricing data into the system. This role requires strong attention to detail, the ability to prioritise tasks, and a diligent approach—helping to keep the contract process running smoothly.

Day to day Responsibilities:

• Ensure all contracts sold the previous day are correctly processed and sent to the right supplier.
• Update internal and external trackers to monitor daily performance progress.
• Work closely with Sales, Service, and supplier contacts to ensure all necessary information is included with each sale.
• Reconcile sales volumes with supplier contracts on a daily, weekly, and monthly basis.
• Collaborate with tech teams to automate manual processes and improve efficiency.
• Track daily outputs, generate reports, and update key stakeholders on progress.

The Team

This role sits within our Sales and Operations department, and the team are the crucial communication link between our customers and our suppliers to ensure that every new contract goes live as seamlessly as possible for our customers.

Essential Skills and Experience:

• Proven experience within an administration or analytical role preferably in a sales-driven or customer service environment.
• Ability to analyse data and deliver root cause analysis.
• Excellent communication and interpersonal skills, with the ability to engage will stakeholders internally and externally.
• Strong organisational skills with the ability to manage multiple tasks simultaneously.
• Experience working across multiple CRM system
• Proficiency in using Microsoft, specifically Excel
• Experience in processing, customer service, or call center environments. (desirable)
• Familiarity with sales methodologies and customer service best practices. (desirable)

Benefits:

We know that our employees are what sets us aside from our competitors, our benefits are just part of the way we say thanks.

Enhance your health & wellbeing 🌱

• Private healthcare cover
• Employee Assistance Programme, including a virtual GP service, priority physio & talking therapies
• Eyecare scheme

Taking time away from work 🏖️

• 25 days annual leave, increasing with tenure
• 1 paid family & religious day of leave per year - following successful probation period
• 1 paid charity volunteering day per year
• Option to buy/sell up to an additional 3 days leave per year

Family matters: for the special moments 🏠

• Enhanced maternity, paternity or shared parental leave
• 2 days off for your wedding upon joining, and up to 5 days after 2 years’ service

Financial wellbeing 💸

• Auto-enrolled salary sacrifice pension scheme
• Life assurance
• Season ticket Loans, salary advances & loans to buy/rent a home – based on tenure
• Cycle to work scheme

Recognition 🌟

• Highflyers incentive, a VIP experience for our high performers across Bionic group to celebrate success
• Company summer & Christmas party celebrations, business and local zonely & annual awards and recognition
• Long service awards