Job title: Service Delivery Manager (Maternity Cover)

Location: Our office in Newtown, Powys

Reporting to: Chair of the Board of Trustees

Hours: 28 hours per week (4 days)

Contract: Maternity cover - up to 12 months

Expected Start Date: June/July 2025

Salary: £40,000 (FTE)

Application deadline: Open-ended - we will close applications once we appoint a suitable candidate

About Rekindle:

Rekindle is the only charity in Mid Wales that solely specialises in preventative and early intervention mental health support for 16 to 25 year olds. We aim to transform the lives of young adults, many of whom have been failed by existing services, by providing tailored, person-centred and holistic support to those who are experiencing, or at risk of experiencing, poor mental health.

Rekindle aims challenge the stigma associated with mental health, and get young people talking. We believe in person-centred care: through the use of the Recovery Model, we support young people in the way they wish to be supported. We aim to empower them to take control over their lives, build resilience, set their own goals, become part of the wider community, and live the life they want to live. We help them to do this through our offering of services which together provide wraparound, open-ended support for young people. Young people can access 1-2-1 counselling/psychotherapy and practical support, and then continue their recovery journey by joining groups and activities, and having a say in the running of the charity.

Role overview:

As Service Delivery Manager, you will be responsible for managing the overall operations of Rekindle, including developing its aims, objectives and goals in accordance with relevant organisation and legal guidelines. You will work closely with both the Board of Trustees and staff team. You will also be an effective advocate for the charity and its beneficiaries.

Key responsibilities:

• Effectively manage, lead and develop all Rekindle employees and volunteers, including maintaining staff personnel records.
• Seek out, develop and maintain effective working relationships with all relevant organisations and individuals to promote the work of Rekindle and facilitate the implementation of its strategic objectives.
• In conjunction with the Treasurer, ensure that Rekindle’s financial resources are managed effectively and that Rekindle remains in good financial health, identifying risks and taking appropriate action.
• Support in developing a fundraising strategy for Rekindle, including identifying funding opportunities, completing funding applications and monitoring reports.
• Oversee the provision, promotion and expansion of counselling and wellbeing support services (including group activities) for clients experiencing, or at risk of experiencing, mental health issues
• Monitor and evaluate service delivery and outcomes, and use data and feedback to continually improve serviced to meet local need
• Identify and respond to emerging trends in mental health support for young people.
• Support the Board of Trustees by preparing reports, attending meetings, and implementing board decisions.
• Be the principal spokesperson for Rekindle in all media, and engage in partnerships and networking opportunities with all stakeholders in order to work collaboratively and promote Rekindle’s mission and programmes.
• Ensure that the collection and protection of personal information complies with current Data Protection regulations, including the oversight of the transition from paper records to digital records
• In conjunction with HR, manage all HR related activities in accordance with Rekindle policies and procedures and relevant employment law.
• Maintaining risk management procedures to protect the charity’s beneficiaries, staff, and reputation.
• Work with the Board of Trustees to develop and implement a long-term strategy for the charity’s sustainability and growth.
• Act as the Designated Safeguarding Lead and work with the Safeguarding Team to promote the welfare of our young people
• Ensure Rekindle fulfils its legal, statutory and regulatory responsibilities, including ensuring all policies and procedures are up to date.
• Promote equal opportunities through all aspects of work.
• Promote the mission, aims, values and objectives of Rekindle.
• Any other duties as required by the Chair of the Board of Trustees.

Skills and Experience:

Essential

• Educated to degree level or equivalent professional qualification
• Experience of managing, motivating and developing staff and volunteers
• Experience working in the mental health sector
• Experience of strategic planning and operational management within a charity or non-profit organisation.
• Experience of business planning, business development and fundraising, including securing grant funding
• Experience of financial management, including budgeting, reporting, and risk management.
• Proficient IT skills
• Excellent communication skills, both verbal and written

Desirable

• Experience in a senior position within a charity/not-for-profit organisation
• Professional experience dealing with mental health issues, such as counselling, support work, or a related field
• Strong knowledge of safeguarding policies and procedures, with experience in handling safeguarding concerns.
• Understanding of charity governance, compliance, and legal responsibilities, including Charity Commission regulations.
• Experience of partnership working, networking, and stakeholder engagement, including with funders, local authorities, and other charities.
• Experience in monitoring, evaluation, and impact measurement to assess service effectiveness and report to funders.
• Experience in developing and leading fundraising campaigns, including corporate sponsorship and individual giving.
• Knowledge of HR policies and employment law in the charity sector.
• Experience in crisis management and risk assessment.
• Welsh speaking, or willingness to learn.

Personal Qualities

• Passionate and driven - A deep commitment to Rekindle’s mission and values, with a strong desire to create meaningful change in young people’s lives.
• Empathetic and compassionate - Understanding of the challenges faced by vulnerable young people and those experiencing mental health issues.
• Strategic thinker - Able to develop long-term plans while balancing immediate priorities.
• Resilient and adaptable - Capable of handling challenges, working under pressure, and responding effectively to crises.
• Inspirational leader - Able to motivate and support staff, volunteers, and beneficiaries to achieve their full potential.
• Proactive and solution-focused - A hands-on approach to problem-solving and a willingness to take initiative.
• Excellent interpersonal skills - Able to build strong relationships with stakeholders, funders, and service users.
• Confident and assertive - Able to advocate for the charity, negotiate effectively, and represent Rekindle in the media and public forums.
• Inclusive and collaborative - Committed to diversity, equality, and fostering a supportive team culture.
• Highly organised and detail-oriented - Able to manage multiple projects, deadlines, and responsibilities effectively.
• Ethical and accountable - Strong integrity and commitment to transparency, safeguarding, and best practices in the charity sector.

To apply, please send your CV and covering letter to harriet.roberts@rekindle.org.uk. Informal enquires about the role are welcomed too. There is no deadline for this role, but we will close applications once we appoint a suitable candidate.

Job Type: Part-time

Pay: £40,000.00 per year

Expected hours: 28 per week

Benefits:

• Bereavement leave
• Company pension
• Sick pay

Schedule:

• Monday to Friday

Work Location: In person