Position Overview

We are seeking a highly organised and customer-focused Administrator to support our growing insulation business. This role is pivotal in ensuring the seamless scheduling and coordination of installation teams, customer appointments, and project documentation. The successful candidate will have strong stakeholder management and customer service skills, along with exceptional administrative capabilities to handle the end-to-end process from pre-installation to post-installation closeout.

Key Responsibilities

• Scheduling and Coordination
• Organise and schedule installation crews for residential insulation projects.
• Coordinate with customers to confirm installation dates and ensure smooth communication.
• Manage and update the scheduling system to support the efficient management of multiple install crews.
• Documentation Management
• Prepare and distribute all required pre-installation and post-installation documentation, including permits, certifications, and warranties.
• Maintain accurate records of project progress and ensure all documentation is completed and filed correctly.
• Liaise with internal teams to ensure compliance with regulatory and company standards.
• Customer Service
• Act as the main point of contact for customers throughout the installation process.
• Handle inquiries, provide updates, and resolve scheduling or documentation issues promptly.
• Ensure customer satisfaction by delivering a professional and responsive service.
• Post-Installation Closeout
• Verify that all installation paperwork, including final inspections and signoffs, is completed and submitted.
• Coordinate with finance and operational teams to close out projects and issue completion notifications.
• Address any post-installation queries from customers, ensuring a positive experience.
• Stakeholder Management
• Collaborate with internal teams, including project managers, technical staff, and sales teams, to ensure project milestones are met.
• Maintain strong relationships with external partners, such as local authorities and suppliers.
• Communicate effectively with all stakeholders to address challenges and provide timely solutions.

Key Skills and Competencies

• Administrative Expertise
• Exceptional organisational skills with a high degree of accuracy and attention to detail.
• Proficient in managing scheduling systems, CRM platforms, and office productivity tools (e.g., Excel, Word, and scheduling software).
• Customer Service
• Strong interpersonal and communication skills, with the ability to build rapport with customers.
• Empathy and problem-solving abilities to handle customer queries and concerns effectively.
• Stakeholder Management
• Ability to manage multiple stakeholders, balancing competing priorities.
• Confidence in liaising with installation teams, suppliers, and regulatory bodies.
• Time Management
• Capable of prioritising tasks in a fast-paced environment to meet deadlines and ensure operational efficiency.
• Problem-Solving
• Proactive approach to identifying issues and implementing solutions to ensure seamless project delivery.

Qualifications and Experience

• Previous experience in an administrative role, preferably within the renewable energy, construction, or similar industry.
• Familiarity with scheduling processes and systems in a dynamic operational environment.

Personal Attributes

• Professional and approachable demeanour.
• Resilient under pressure and adaptable to changing priorities.
• Collaborative team player with a proactive attitude.

Package

• Salary: Competitive, based on experience.
• Benefits: Standard entitlements
• Location : Newtownards (onsite)
• Contract Type: Full-time, permanent.

Application Process

To apply, please submit your CV and a cover letter detailing your experience and suitability for the role to info@bluebuidlenergy.com. Applications will be reviewed on a rolling basis.

Job Type: Full-time

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Language:

• English (preferred)

Work Location: In person

Application deadline: 04/04/2025