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Customer Service Advisor - Complaints

Join our team as a Customer Service Complaints Advisor working for our client BMW Group in Farnborough delivering exceptional customer service in the automotive industry.

As a customer service advisor you will have the unique opportunity to work in partnership with one of a well known globally recognised luxury car brand. Our customer service team plays a crucial role in ensuring a safe and efficient environment for our customers and colleagues.

We are offering:

• Salary of £26,000
• Day Shift hours: Between Monday - Friday 8am-7pm and Saturdays 9am-5.30pm
• Fantastic employee discount portal offering: up to half price cinema tickets, up to 25% off leading fashion brands like Ray Ban and Levis and discounted holidays and travel
• Clear career path and development opportunities with additional earning potential through performance
• Recognition awards and events
• Free Onsite Parking
• Annual Leave 28 days per calendar year

We are looking for collaborative and dedicated Customer Service Advisors - Complaints to join our inclusive and friendly team. Many excellent benefits.
Are you passionate about providing exceptional customer service? Do you thrive in a fast-paced environment? We are looking for enthusiastic individuals to join our dynamic team and ensure customers’ complaints are resolved with speed, efficiency, and a touch of fun!

To give you an idea of how this Customer Service Advisor role would look and feel, here are some things you could expect to do:

• Be the Superhero - manage customer complaints, using your exceptional communication skills to support customers via telephone, email, and even social media
• Complaints Detective - investigate and resolve complaints, going above and beyond to satisfy customers with speedy resolutions tailored to their needs
• Customer’s Guardian - take ownership of each customer’s concern and become their primary contact
• Communication Maestro - correspond professionally with Retailers and other departments, ensuring complaints are resolved in the most timely and appropriate manner
• Customer Loyalty Hero - retain customers and foster loyalty by building trust, forging positive relationships, and delivering on promises
• Brand Ambassador Extraordinaire - become an expert in our client’s brand, products, processes, policies, and systems
• Premium Quality Magician - deliver a memorable and unique customer support experience that reflects the premium quality of our client’s brand

To apply for this complaint handling role, you will need:

• Extensive experience in delivering outstanding customer service, preferably within a contact centre environment using various communication channels
• Previous experience in a contact centre dealing with complaints is desirable
• Proven ability to resolve complex customer complaints, handling conflicts and negotiations like a pro
• Excellent organisational skills , with the ability to coordinate tasks in a high-volume, deadline-oriented environment
• Competence in English and Mathematics : A minimum standard of proficiency in English and mathematics, equivalent to at least a basic secondary education level (e.g., GCSE Grade 4 © or equivalent). This includes the ability to communicate effectively in written and spoken English and to demonstrate basic numeracy skills
• Stellar interpersonal and negotiation skills
• Multitasking prowess and the ability to handle high volumes
• Expert objection handling skills

Apply now and embark on an exciting journey. We can’t wait to welcome you!

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Job Types: Full-time, Permanent

Pay: £26,000.00 per year

Benefits:

• Canteen
• Company pension
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Day shift

Work Location: In person

Application deadline: 02/04/2025
Reference ID: R1554451
Expected start date: 14/04/2025