ABOUT US:

We don’t mean to brag, but we’re kind of a big deal! 😉

Curtis Cars is one of Northern Ireland’s leading Toyota dealerships , built on family values, customer trust, and a passion for all things automotive. With decades of experience in the industry, we’ve helped thousands of customers keep their vehicles running smoothly with expert servicing and repairs.

And now, we’re about to take things to the next level.

We’re soon opening our newly renovated Toyota showroom and service centre , designed to offer a modern, welcoming space where customers can experience top-tier service, expert maintenance, and hybrid innovation.

And that is where you come in!

We’re looking for a Service Advisor to be the friendly face of our Aftersales Team , delivering outstanding customer service, coordinating repairs, and making sure our customers drive away happy every time.

• We’ve got the customers.
• We’ve got the team.
• We just need you.

The Role: Service Advisor:

As a Service Advisor, you’ll be the first point of contact for our aftersales customers, ensuring they receive first-class service from start to finish. You’ll handle bookings, liaise with the workshop team, and keep customers updated on their vehicle’s progress–making their experience as smooth and stress-free as possible.

Key Responsibilities:

• Greeting customers and handling service and repair bookings.
• Communicating with the workshop team to provide accurate updates.
• Advising customers on required work, costs, and service plans.
• Delivering outstanding customer service before, during, and after the job is done.
• Processing invoices, warranties, and payments efficiently.
• Helping customers make informed decisions about their vehicle’s maintenance.

Reasons Why We’re an Amazing Place to Work

• No full weekends - We work Monday to Friday, 8:30 AM - 5:30 PM, so your weekends are mostly yours.
• A great team atmosphere - We’re a friendly, fun, and supportive group of 35.
• Exciting times ahead - With our newly renovated showroom and service centre opening soon, there’s never been a better time to join us.
• We value you - Enjoy competitive benefits, including holidays, Christmas bonuses, pensions, and more.
• We love what we do - If you’re passionate about customer service and making a real difference, you’ll fit right in.

Why Join Curtis Cars?

• We’re not a start-up - We’ve been delivering exceptional service for over 41 years , and we’re only getting better.
• You’ll be working with existing, loyal customers who already trust us.
• You’ll have the support of our experienced service team , so you can focus on delivering the best experience possible.
• Our products and services are top-notch - We only offer the best, so customers keep coming back.

Let’s Talk Money

It’s service, so we know it’s mostly about the earnings.

That’s why, in addition to a base salary of £ 26,500 per year, you’ll earn commission on service plans you sell–uncapped.

We work Monday to Friday, so there are typically 20 working days in a month.

• If you quote 30 service plans per month
• You’d likely close at least 10
• That’s 10 sales per month
• Which is £ 200 in commission
• Plus your base salary

That means we’d expect you to be earning at least £ 2,400 per month (£28,900 per year), with plenty of room for growth.

What We 're Looking For

• You love working with people and delivering exceptional customer service.
• You’re organised, proactive , and great at multitasking.
• You’re comfortable handling phone, email, and in-person enquiries.
• You have a professional, friendly, and positive attitude.
• You’re reliable, hard-working, and eager to learn.
• Experience as a Service Advisor or in a customer service role is a bonus–but not essential.

The Details

• Location: Curtis Toyota, Pennybridge Industrial Estate, Ballymena
• Hou rs: Monday - Friday 8:30 AM - 5:30 PM (No late nights, no full weekends)
• Salary: Competitive + benefits
• Start Date: ASAP

Ready to Join the Team?

If you’re ready to be part of something exciting, make a difference, and work with a fantastic team-- Apply Now!

Job Type: Full-time

Pay: £26,500.00-£29,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay

Benefits:

• Bereavement leave
• Company events
• Employee mentoring programme
• Free parking
• Referral programme
• Sick pay
• Store discount

Schedule:

• Monday to Friday

Application question(s):

• Do you want this job?
• This role is showroom based… are you willing and able to commute to Pennybridge Industrial estate Ballymena Monday - Friday?
• What was the last thing you sold (and to whom!)

Work Location: In person

Application deadline: 04/04/2025