CUSTOMER SERVICES ASSISTANT

IRATA International is the leading worldwide authority on industrial rope access today. The IRATA rope access method has set the standard for safe working at height over the past 30 years with an unrivalled safety record. Its pioneers continually strive to promote global awareness of its efficient, safe and environmentally advantageous methods.

IRATA has over 750 member companies currently operating across 70 countries ranging across industry sectors such as oil and gas, construction, renewable energy, geo-technical and non-destructive testing. IRATA certification is widely recognised as the industry standard for rope access personnel and has over 110,000 qualified technicians worldwide who are trained to the highest standard based on the IRATA Training, Assessment and Certification Scheme (TACS).

The Role

The Customer Services Assistant will support our dynamic Corporate Membership Services and Technician Services teams. This individual will support our members and internal team, ensuring satisfaction and retention through effective relationship building.

The candidate will ideally;

• be up to the challenge, self-driven, motivated, and willing to work as part of a dynamic brand and forward-thinking team;
• be multi-skilled and pro-active;
• have relevant qualifications and experience in several rope access related operational sectors;
• have the ability to explain and deliver technical information and interact with both internal and external stakeholders in the disciplines we deal with.
• have good attention to detail.

Having an attitude to help, listen and learn is key to the role.

Reporting to the Services Manager, the post holder will;

• have full eligibility to work in the UK;
• complete everyday administrative tasks relating to the Corporate Membership & Technician Services Teams;
• answer telephone calls on behalf of the department;
• provide statistical information and reports to management when requested;
• participate in projects relating to the department;
• maintain database(s) and member records;
• provide prospective new members with information about IRATA;
• assist with membership events;
• ensure adherence to IRATA data protection policy & procedure;
• co-ordinate IRATA audit of members and new membership applicants.

The person we seek will ideally meet the following criteria and be able to demonstrate the following skills:

• Be self-motivated, able to work autonomously and as part of a team.
• Ability to communicate and develop professional relationships at all levels within and outside the association.
• To represent IRATA positively and professionally at all times.
• Be organised, articulate and have a high level of literacy and numeracy.
• Enjoy learning and development.

Qualifications & Experience

Essential

• Good communication skills.
• A knowledge of statistics with good numeracy.
• Good IT skills, including Microsoft Office software.

Desired

• A Level or equivalent qualification.

This is an office based, full-time position working from IRATA’s head offices in Ashford, UK. The core working hours are 35 hours a week, Monday to Friday, flexible between 8am - 6pm.

Upon successful completion of a three-month probationary period the successful applicant will receive.

• 23 days holiday entitlement per annum plus public holidays with annual loyalty increments up to an additional five days.
• inclusion into our qualifying pension scheme after three months of service.
• gym membership.
• healthcare.
• Enhanced pension contributions (Subject to eligibility)

Job Type: Full-time

Pay: £12.08-£13.18 per hour

Benefits:

• Company pension
• Free parking
• On-site parking

Schedule:

• Monday to Friday

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (preferred)
• Administrative experience: 1 year (preferred)

Language:

• English (required)

Licence/Certification:

• Driving Licence (preferred)

Work Location: In person