Management Development Trainer

At Provenance, we know that great leaders shape exceptional experiences. As our Management Development Trainer, you’ll play a pivotal role in nurturing the talent of our site managers, empowering them to reach their highest potential. Partnering closely with our Head of People and the Senior Leadership Team, you’ll be the driving force behind creating a dynamic, engaging, and growth-focused environment for our management teams.

You won’t just be delivering training; you’ll be an architect of careers, guiding managers from their first day at Provenance through a lifelong journey of success. Every program you create will reflect the heart of our culture, rooted in passion for great Yorkshire hospitality, and will ensure that every manager walks away with the skills, confidence, and mindset to thrive in our business.

What You 'll Do:

Shape Future Leaders and Cultivate Our Culture

• Become the embodiment of Provenance’s values, bringing energy, positivity, and passion into every interaction.
• Design and lead our Manager in Training (MIT) program–transforming promising candidates into inspiring leaders who drive our culture and business growth.
• Be a vocal ambassador for Provenance, whether it’s engaging with the community, creating innovative initiatives, or elevating the guest and team experience both on the ground and across social channels.
• Welcome new managers with an unforgettable Orientation Day, setting the tone for an exciting, impactful career at Provenance.
• Collaborate with our Head of People to identify training needs and craft personalized action plans for managers at every level of their journey.
• Develop and deliver masterclasses and training sessions that set our managers and teams up for continued growth and success in their roles.

Elevate Talent and Inspire Excellence

• Lead and empower Management In-Store Trainers (MISTs), ensuring they deliver compelling, hands-on training in the field.
• Continuously refine training initiatives based on feedback and evolving needs, ensuring our programs stay ahead of the curve and our managers stay engaged.
• Provide ongoing feedback and coaching, helping managers refine their skills, elevate their performance, and lead with confidence.
• Ensure all managers and team are aligned with their learning goals by supporting them in completing online training modules and offering guidance along the way.
• Foster a culture of open feedback and continuous improvement, helping teams turn insights into action and drive exceptional guest experiences.

Enhance Guest Experience and Operational Excellence

• Lead by example when it comes to delivering exceptional guest service and embodying the essence of Great Yorkshire Hospitality.
• Dive into guest feedback, analyse trends, and refine our training programs to ensure we consistently exceed expectations.
• Collaborate with management teams to build tailored training paths for MITs, focusing on individual learning needs while meeting the goals of the business.
• Support performance reviews, probation meetings, and recruitment strategies to ensure that we’re building strong teams that align with our values.

Foster a Culture of Continuous Learning
As a trainer, you’ll focus on five key areas to help develop well-rounded leaders:

• Clear Communication - Equipping managers to express ideas effectively and listen actively.
• Leadership Skills - Nurturing the ability to guide, inspire, and motivate teams towards shared goals.
• Time Mastery - Helping managers optimize time and resources for maximum impact.
• Resilience and Problem Solving - Training managers to navigate change and overcome challenges with confidence.
• Emotional Intelligence - Building self-awareness, empathy, and interpersonal skills to create stronger team connections.

Who You Are:

• Authentic : You lead with honesty, integrity, and a deep sense of accountability. Your humility and self-awareness set the standard for your team.
• Inclusive : A natural connector, you foster relationships built on trust and communication, ensuring everyone feels heard and valued.
• Driven : You’re a catalyst for change–constantly challenging the status quo, driving growth, and pushing for excellence in everything you do.
• Innovative : You love tackling challenges head-on and finding creative, forward-thinking solutions to meet business needs.
• Community-Oriented : You believe in giving back and building strong internal and external communities, empowering everyone to be their best and contribute meaningfully to our success.

Ready to make a lasting impact, inspire growth, and shape the future of leadership at Provenance? Join us and be part of a team that 's redefining what great hospitality looks like!

Job Type: Full-time

Pay: £35,000.00 per year

Benefits:

• Company pension
• Discounted or free food
• Employee discount
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• North Yorkshire: reliably commute or plan to relocate before starting work (required)

Work Location: In person