Job Summary
The Post Office Branch Manager plays a crucial role in the efficient operation of the post office, ensuring that all services are delivered to customers in a friendly and professional manner. This position involves managing daily operations, overseeing staff, and maintaining high standards of customer service while adhering to all regulatory requirements. The ideal candidate will have a strong commitment to community engagement and will be responsible for fostering a welcoming environment for all customers.

Responsibilities

• Oversee daily operations of the post office, ensuring efficient service delivery.
• Manage staff schedules and training, promoting teamwork and high performance.
• Handle customer inquiries and complaints with professionalism and courtesy.
• Maintain accurate financial records, including cash handling and transaction processing.
• Ensure compliance with all postal regulations and health and safety standards.
• Promote additional services offered by the post office to enhance customer experience.
• Organise community events to strengthen local engagement and awareness of services.

Experience

• Previous experience in a retail or customer service environment is essential.
• Experience in managing or supervising a team is highly desirable.
• Strong organisational skills with the ability to multitask effectively.
• Excellent communication skills, both verbal and written, with a focus on customer interaction.
• Familiarity with financial transactions and basic accounting principles is advantageous.
• A proactive approach to problem-solving and decision-making is essential for success in this role.

This position offers an opportunity to contribute positively to the community while developing valuable skills in management and customer service.

Job Type: Full-time

Pay: £30,000 - £35,000 annual

Expected hours: 47.5 hours per week

Schedule:

• Day shift

Work Location: In person

Job Type: Full-time

Pay: £30,000.00-£35,000.00 per year

Additional pay:

• Performance bonus

Benefits:

• Company pension
• Employee discount
• Free parking
• On-site parking
• UK visa sponsorship

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• London SW11 4HY: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Post office: 2 years (preferred)

Work Location: In person

Application deadline: 05/04/2025
Reference ID: Post office Branch Manager
Expected start date: 01/05/2025