Are you ready to step into a leadership role where your impact is felt across teams, projects, and client success? As the Professional Services & Platforms Manager, you’ll be at the heart of shaping the delivery of cutting-edge solutions, leading high-performing teams, and driving operational excellence.

In this exciting and fast-paced role, you’ll oversee both the Professional Services and the OPS & Platforms teams. Your focus? Ensuring exceptional project delivery, nurturing strong client relationships, maintaining robust infrastructures, and continuously elevating our service standards. This is more than just a managerial role – it’s a chance to shape the future of our delivery model and influence the strategic direction of the business.

You’ll collaborate closely with our clients and internal departments, providing leadership that ensures we consistently exceed expectations. If you thrive on innovation, team development, and turning challenges into opportunities, this could be the perfect next step in your career.

What You’ll Be Doing

Leadership & Team Development

• Lead, support and inspire consultants, engineers, and project managers.
• Mentor the Infrastructure Team Lead, encouraging growth and accountability.
• Create a culture of collaboration, continuous learning, and excellence.
• Streamline processes and drive efficiencies across the board.

Project Delivery & Service Excellence

• Oversee the planning and delivery of client projects, ensuring they’re on time, on budget, and on point.
• Ensure smooth running and proactive maintenance of client infrastructures.
• Promote best practice project methodologies and uphold high standards through QA and risk management.

Financial & Operational Performance

• Drive profitability and resource efficiency across both teams.
• Support pre-sales activities, pricing, and contract scoping with commercial awareness.
• Monitor and report on KPIs to inform strategic decisions.

Client Relationships & Continuous Improvement

• Act as a senior point of contact for clients, ensuring satisfaction and solution alignment.
• Conduct regular service and infrastructure reviews to uncover areas for enhancement.
• Lead initiatives to automate, standardise, and improve operational processes.

Requirements

What We’re Looking For

Qualifications & Certifications

• Degree in a relevant field (preferred), plus at least one MCP Server qualification.
• ITIL 4 certified.
• Recent Microsoft, VMware, or equivalent certifications.
• Proven commitment to leadership and technical development.

Experience & Skills

• Strong background leading Professional Services within an MSP or IT services setting.
• Deep understanding of Microsoft Cloud technologies (Azure, Microsoft 365).
• Demonstrated success in mentoring technical teams and managing complex projects.
• Financially savvy, with a track record of delivering strong margins.
• Familiarity with Agile and/or PRINCE2 project frameworks.
• Excellent stakeholder management and a client-first approach.
• Experience implementing QA processes and analysing performance metrics.

Benefits

What We Offer

By joining T-Tech, you’ll benefit from a supportive, rewarding environment where your growth and wellbeing matter:

• Competitive Salary – Reflecting your skills and experience, with clear rewards for your contributions.
• Generous Leave – 23 days of annual holiday, plus public holidays and your birthday off.
• Learning Culture – Work alongside experts, access regular training, and stay ahead with the latest tech.
• Social Events – Enjoy quarterly get-togethers including go-karting, bowling, pizza nights, and more.
• Vibrant Office – Our energetic London workspace encourages collaboration, creativity, and innovation.
• Career Progression – With strong support and clear pathways, you’ll have every opportunity to advance and succeed.

About T-Tech

T-Tech is a dynamic and fast-growing IT consultancy, support, and cloud services provider based in the UK, specialising in the Accountancy and Professional Services sectors. Our clients expect – and deserve – exceptional, proactive service and responsive support. We understand the importance of streamlining daily operations and help our customers embrace innovation to drive meaningful growth.

By reducing risk, boosting productivity, and leveraging technology for a competitive edge, we empower businesses to thrive. At T-Tech, we’re committed to keeping UK businesses running smoothly, resolving issues swiftly, and offering dependable, personalised IT support whenever it’s needed.

Our service offering is built around six core areas: Business Consultancy, IT Support, Technical Consultancy, Cloud, Networks & Security, Intelligent Automation, and Communications.

Our Values

Our values define how we work – both as individuals and as a team. They underpin everything we do and ensure that our clients and colleagues have the best possible experience with T-Tech.

Service Centric – We put our clients first. We take ownership of our actions, keep our promises, and always go the extra mile.

United – We’re stronger together. We work as a team, communicate openly, and support one another to achieve shared success.

High Standards – We take pride in our work. We plan carefully, constantly improve, and maintain a hunger for knowledge to help us do better every day.

Agile – We adapt quickly. We respond flexibly to change, manage competing priorities with resilience, and seize new opportunities as they arise.

The Interview Process

Our recruitment process is designed to give you a clear picture of what it’s like to work at T-Tech, while helping us get to know you.

1. Initial Call – A telephone conversation with our recruitment team.

2. Skills Interview – A 30 Microsoft Teams interview to assess your technical and professional capabilities.

3. Online Assessment – A short task to complete at home.

4. Final Stage – A face-to-face meeting where you’ll meet the team and tour our London office.