About Prolectric

Founded in 2011, Prolectric develops and installs solar streetlights, solar only tower lights and Solar Hybrid power solutions across the UK and beyond. We are award winning off-grid renewable power specialists. Our cutting-edge solar technology and telematics software enables businesses to move away from fossil-fuels, helping them deliver on their carbon saving commitments. Our culture is built around corporate social responsibility, being one of few UK companies to hold a gold CSR accreditation and the UK’s most prestigious business accolade - a Queen’s Award for Sustainable Development.

Prolectric’s next-generation technology is accelerating the change to a sustainable future for businesses, communities, and the planet. So far, our products have saved over 27 million tons of CO2e from entering the atmosphere.

About the role

You have an exciting opportunity to join our team as field service engineer based out of our Clevedon depot. The primary role is to maintain, service and repair a range of solar tower lighting and off grid solar power generators both at our premises and customers sites, as well as supporting the Senior Customer Service Engineer to ensure the seamless delivery of Prolectric’s customer service operations. Your technical expertise and problem-solving skills will be essential in maintaining operational excellence and customer satisfaction throughout.

Reporting into the Head of Operations, the successful candidate should possess a methodical approach to investigating electrical & mechanical faults on a variety of equipment, carry out handovers with customers as required and provide clear instruction on the operating procedures across our range of equipment.

We are looking for a driven individual with a well-established electrical/mechanical background who is passionate about providing quality service to the customer, has a real attention to detail and works well as an individual or within a wider team of technicians to achieve a common goal.

Key Responsibilities

• Service and maintain assets in line with planned service schedules and action repairs at various customer locations.
• Respond to call outs across the south of the country (and the rest of the UK where required) in a timely manner to minimise asset down time.
• Provide technical and administrative support to the Senior Customer Service Engineer during periods of high demand and to act as cover during leave
• Attend sites to complete handovers of equipment and to help set up in line with customers’ requirements.
• Deliver effective customer service solutions by applying technical expertise through a range of different channels such as Prolectric’s telemetry-based portals, phone and email.
• Work closely with internal stakeholders to develop product expertise and contribute to continuous improvement initiatives.
• Tow equipment to / from site as required.

Qualifications, Skills, and Experience

• City & Guilds / NVQ level 3 in mechanical/auto electrical engineering qualification.
• Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
• Excellent communication and organisational skills, with the ability to manage customer expectations effectively.
• Ability to multitask, prioritise, and manage your own workload efficiently in a fast-paced environment.
• A proactive problem-solver with initiative and a focus on delivering customer satisfaction.
• Must be flexible & be prepared to travel/stay away as the business dictates.
• UK driving Licence.

Preferred Requirements Include

• Diesel engine & single-phase generator / inverter experience
• CSCS Card holder
• The ability to tow (B+E / C1E)
• First aid qualification
• PAT testing

Personal Characteristics

• Embodies Prolectric’s culture and values
• Collaborative and flexible, with a proactive approach
• Thrives in a fast-paced role with a focus on operational delivery
• Ability to communicate effectively with colleagues at all levels and with external parties

Benefits

• Company Bonus Scheme
• Enhanced Maternity & Paternity Policy
• Company socials
• Company pension
• Cycle-to-work scheme
• Life Assurance (3x base salary)
• Free on-site parking
• Meal allowance for overnight stays
• Private Medical Insurance (after qualifying period)
• Corporate Eye Care Scheme
• Employee Discount Platform
• SAYE Scheme (after qualifying period)
• Charity Matching Programme
• EAP via online platform
• 27 days annual leave plus UK Bank Holidays
• Birthday day off
• Charity Volunteer Days

Schedule:

• 8 hour shift (07:30 - 16:00)
• 40 hours per week
• Overtime available where necessary/required
• Monday to Friday
• On call requirements apply

Required:

• Minimum 3 years’ experience in a related field/position

Job Type: Full-time

Pay: £34,000.00-£36,000.00 per year

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Clevedon BS21 6XU: reliably commute or plan to relocate before starting work (preferred)

Licence/Certification:

• Driving Licence (required)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Clevedon BS21 6XU