Receptionist

Hetland Hall Hotel

Full-Time

We are looking for a Receptionist at Hetland Hall Hotel. The role itself is the first point of contact for guests arriving to the hotel so ensuring they receive a a warm welcome is key. You will also be tasked with checking guests in and out, using our booking system effectively, up-selling and answering any guests queries face to face or over the phone.

The RAD Hotel Group are a multi-award winning, family owned group of hotels in the West of Scotland. Renowned for providing an exceptional customer experience regardless the purpose of a visit we are looking to expand our team due to continued growth.

Responsibilities:

• Greeting and assisting guests at reception, ensuring a welcome atmosphere
• Answering the phone to prospective customers and guests, taking messages and delivering them
• Managing the hotel booking system, checking guests in and out, taking payments
• Working in collaboration with other departments and managers to ensure efficiency and a seamless experience for guests

What you 'll need:

• Previous customer service or reception experience will be beneficial
• Excellent Communications skills both oral and written
• Professionally presented
• Strong I.T. skills
• Drivers Licence preferred

What we 'll offer you?

• 4-weekly tips
• Discount across all 9 RAD Hotel Group venues
• Staff uniform provided
• Career progression opportunities
• Training provided
• Staff meal on duty
• Length of Service and Birthday Incentives

Job Types: Full-time, Permanent

Pay: £11.94 per hour

Additional pay:

• Tips

Benefits:

• Discounted or free food
• Employee discount
• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Weekend availability

Ability to commute/relocate:

• Dumfries, DG1 4JX: reliably commute or plan to relocate before starting work (preferred)

Work Location: In person