Company Overview

Frederick R Miller Ltd is a family-owned business with over 15 years of experience in palletized freight distribution. As a member of Palletways, we pride ourselves on delivering quality service and cost-effective solutions. Our mission is to build strong relationships with our clients and suppliers, ensuring that we consistently meet their needs.

Summary

We are seeking a dedicated Traffic Team Administrator to join our team, collaborating closely with the Transport Operations and Collections Managers. In this role, you will contribute to the operation of our fleet and enhance our external customer experience.

Shift Pattern:

Monday - Friday: 09:00 - 18:00

Saturday - 07:00 - 12:00 minimum of x1 per month

Key Responsibilities:

Customer Engagement and Satisfaction:

• Ensure precise and informative communication with network partners.
• Promptly address and resolve network issues.

Driver and Dispatch Management:

• Oversee driver assignments, dispatching, and delivery/collection allocations.
• Communicate any deductions or adjustments transparently to individual drivers.

Teamwork and Communication:

• Collaborate effectively with other departments and team members within the traffic and customer service teams
• Demonstrate strong communication skills.

Time Management and Prioritisation:

• Efficiently manage time and prioritise tasks and assignments.

Multitasking and Adaptability:

• Exhibit flexibility in handling multiple tasks based on workload requirements.

Operational Issue Reporting:

• Communicate operational issues to the shift manager to maintain 100% customer satisfaction and meet company KPIs.
• Escalate situations involving driver duty time constraints to the appropriate line manager.

Compliance and Legal Requirements:

• Maintain a high level of compliance with legal regulations.

Computer Literacy and Industry Knowledge:

• Proficiency in PC skills, including Word, Excel, and Outlook.
• Possess a strong understanding of the transport industry.

Person specification:

Experience/Knowledge: Desirable (not mandatory):

• Familiarity with general office practices and procedures.
• Proficiency in maintaining comprehensive records.
• Skill in managing workloads, time, and handling conflicting priorities.

Essential:

• Proficiency in general IT systems and applications within a fast-paced environment.
• Own transport essential as no direct public transport route due to location.

Preferred Skills and Abilities (developable as needed):

• Ability to handle confidential information with sensitivity (Essential).
• Effective communication with internal and external contacts at all levels.
• Adaptability in responding to unforeseen situations, providing guidance and support.
• Punctuality in meeting deadlines and directing others to do the same.
• Professional communication in challenging situations with customers and stakeholders.
• Teamwork capability.
• Self-motivation and proactive initiative.

Job Type: Full-time

Pay: £25,000.00-£26,500.00 per year

Benefits:

• Company pension
• On-site parking

Language:

• English (required)

Work Location: In person

Expected start date: 07/04/2025