At Pharmacierge , we are redefining private pharmacy through innovative technology and a commitment to outstanding patient care. Our ethos is simple: we treat every patient and prescriber with the same care and attention we would offer our own families.

As a key member of our Patient Liaison Team , you will be the first point of contact for patients, offering support over the phone and via email. Your role will be to guide patients seamlessly through their prescription journey, providing reassurance, clarity, and a compassionate touch at every step.

With empathy and professionalism at the heart of everything you do, you will play a vital role in ensuring each patient feels valued, supported, and cared for.

Join us in shaping the future of private pharmacy with exceptional patient service.

Please Note : Applicants must have the Right to Work in the UK as visa sponsorship is not currently provided.

Key Responsibilities:

• Answer patient enquiries and address any concerns.
• Keep patients informed about their prescription status, including delivery timelines and any changes.
• Gather patient feedback and share insights to help improve our service.
• Work closely with the pharmacy team to resolve issues and enhance the patient experience.
• Maintain accurate records of patient interactions to ensure consistent, high-quality care.

Requirements

We are looking for the following to be demonstrated on your CV, or within the interview process:

• Customer service experience , ideally in healthcare.
• Strong communication skills (verbal and written) to explain complex information clearly.
• Empathy and a patient-focused approach to deliver outstanding care.
• A commitment to excellent service and a positive patient experience.
• The ability to stay professional and composed in difficult situations.
• Strong organisational skills and the ability to multitask.
• Great attention to detail to ensure accuracy.

Benefits

• Salary : £26,000 - £27000
• GPhC accredited training courses when applicable
• 20 days Annual Leave (plus 8 paid Bank Holidays) increasing with tenure
• Private Healthcare cover (after minimum term).
• Company-wide annual bonus (after minimum term).
• Government-approved share option scheme (after minimum term).
• Employee discounts platform