Based in Hillington, we are looking for a candidate with an administrative and sales background who can work in a fast-paced environment.

Key Responsibilities include -

• Processing online orders via online portals and company eBay/Amazon account
• Providing first-class customer service via telephone and e-mail
• Process orders from incoming calls
• Respond to customer enquiries through our ticketing system
• Handle customer issues or complaints
• Updating and chasing the status of part-fulfilled orders
• Liaising with the warehouse team and allocating orders for processing
• Review dispatched orders
• Ensuring all emails and enquiries are responded within a reasonable time frame

Essential Skills & Experience Requirements -

• First-class customer service skills
• Proactive and positive with a “Can Do” attitude
• Have an excellent telephone manner
• Computer literate
• Well organised and able to manage a demanding workload
• Self-motivated working with a small team, with excellent time management skills
• Able to work within a fast paced website environment
• Competent working alone or as part of a team

Desirable Skills -

• E-Commerce
• Experience in Customer Service
• Experience using Shopify, eBay and Amazon

Working days will be Monday to Friday occasional weekend work required.

Job Duties:

• Answer incoming customer inquiries
• Stay up-to-date on new products, services, and policies
• Collect and report customer feedback to ensure that best practice is maintained
• Engage with customers in a friendly and professional manner while actively listening to their concerns
• Offer support and solutions to customers in accordance with the company’s customer service policies

Work remotely

• No

Job Type: Full-time

Pay: From £25,397.00 per year

Benefits:

• Company pension
• On-site parking
• Store discount

Schedule:

• Weekend availability

Experience:

• customer service: 2 years (required)

Work Location: In person

Application deadline: 11/04/2025