• Description

As a Customer Services Advisor, you possess a methodical approach, a talent for problem solving, and a high level of adaptability. You thrive on working in a fast paced environment where no two days are the same.

Working within a supportive team, you’ll be responsible for taking inbound calls and emails from customers, placing orders and effectively communicating with the Logistics, Commercial, and Production teams. You will also proactively track orders through to completion. You will be responsible for dealing with enquiries and complaints, maintaining a database of customer information, and working as part of a team to achieve Key Performance Indicator targets.

In this role, you will have the chance to excel and achieve the right outcome for customers and stakeholders. What’s important to you is being part of a successful team in driving the business growth. This role is an exciting opportunity to make a material difference and contribute to the success of the company.

Key Requirements

Previous customer Service, call centre or office experience

• Good communication skills
• Microsoft Teams, Excel and Email experience required
• Strong attention to detail
• Ability to work well within a team
• Ability to multitask and prioritise tasks in an organised manner
• Ability to work calmly under a high-pressure situation
• GCSE Maths & English
• Friendly, professional, and passionate about delivering great customer service

Breedon

The role is office based at Hope Works Monday to Thursday 8am till 4pm and Friday 8am till 3.30pm however flexibility around these times will be required

Here at Breedon Group, our mission is to make a material difference to the lives of our colleagues, customers, and communities. Our purpose is to build meaningful relationships and foster constructive collaboration. We are proud of our values that guide our actions - we keep it simple, make things happen, show we care, and constantly strive to improve. These values remove unnecessary barriers and define who we are as a company.

This opportunity offers a chance to be part of our ambitious plans. In summary, people choose to stay with our business because of the positive working environment we provide. We are known for our commitment to sustainability and our reputation as an employer of choice. We are an organisation that takes pride in our values and offers opportunities for career development.

Job Benefits

• Company Pension
• Discount Scheme
• Holiday Buy scheme
• Digital GP
• Enhanced Maternity, Paternity & Adoptions Scheme
• Free on-site Parking
• Gym Access
• Health & Wellbeing Initiatives
• Life Assurance
• Share Save Scheme
• Volunteering Policy
• Subsidised canteen

About Breedon Group plc

Breedon is a leading vertically-integrated construction materials group in Great Britain and Ireland.