This role of Customer Service Advisor reports to the Customer Service Manager, and full training will be given.

The main duties include :

Dealing with customer service calls, emails and live chat on our websites

Processing orders over the telephone

Dealing with queries and problems over the phone.

The ideal candidate will have the confidence in dealing with people and happy to use computers and phones in their day-to-day tasks.

They will be enthusiastic and self-motivated and keen to work in a friendly team whilst ensuring accuracy of our orders and excellent customer service is maintained.

Training will be completed at the candidate’s pace and full support will always be available. Whilst practical experience will be welcome we are really interested in the attitude of the candidate and their ability to learn and contribute to our growing business.

The key behaviours appropriate to this role are:

Customer Focus * the ability to understand the needs and priorities of customers and the desire to meet their expectations. *

Initiative and Proactivity * the ability to pre-empt problems and seize opportunities without waiting to be told. *

Concern for Accuracy * the desire to ensure accurate and quality work are delivered. *

We aim to attract bright, enthusiastic employees and in return offer them a great place to work!

For the right candidate, we are happy to consider apprenticeship or reduced hours for childcare.

Salary negotiable depending on qualifications and experience.

Austen Group Overview

Established in 2006, Austen Group has grown rapidly and currently supplies and distributes for some of the largest companies across the UK. We are a growing, innovative business and we’re always on the lookout for talented people to join the team!

Austen Group Ltd have built a strong reputation in the manufacture, import and distribution of quality, value-based products, whilst delivering high customer service satisfaction at all times. We pride ourselves on on-time deliveries. We have built and developed a strong dedicated team in the UK. We specialise in distributing products from a network of trusted high quality factories around the world. We have designed, developed & acquired our own brands such as; Airwise Ventilation, Austen & Co., Creato de Lamboro, Bristol Tool Company and many more. We have through our expertise built long term partnerships distributing leading brands such as; Vileda, Marigold, Hills, Leifheit & Franke . Together with our partners, customers, suppliers and dedicated team, Austen Group will continue to develop, manufacture and supply leading products to many markets across the UK.

We are looking to grow our teams with people who share our energy and enthusiasm for creating the best experience for our customers!

Job Type: Full-time

Pay: From £21,000.00 per year

Benefits:

• Company events
• Company pension
• Employee discount
• Free parking
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• No weekends

Ability to commute/relocate:

• Tetbury: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 2 years (preferred)

Work Location: In person

Application deadline: 06/04/2025