Ready to be pushed beyond what you think you’re capable of?

At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.

To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.

Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.

The IT Atlassian team owns and manages Jira, Jira Service Management and Confluence at Coinbase. This role works across the global IT organization while also partnering closely with strategic cross-functional stakeholders and executes on a roadmap to drive usage, adoption and user satisfaction for all of our internal customers.

What you’ll be doing:

• Technical support and administration of the Atlassian product suite including Confluence, Jira Software, and Jira Service Management and related plugins
• Collaborate with end users to design and implement automation rules and scripts to meet business requirements
• Maintain runbooks and related documentation
• Customizing workflows, issue types, fields, and screens to meet the needs of the organization
• Setting up and configuring dashboards and reports to provide project status and progress visibility
• Advise users on how to optimize their use of these applications to support/ align with related business processes
• Evaluate and implement plugins and integrations
• Participate in all agile ceremonies
• Participate in testing and implementing upgrades
• Work with IT Product Managers and Engineers on larger initiatives
• Developing and maintaining integrations with other systems, such as source control and build systems
• Troubleshooting and resolving technical issues with internal toolings
• Training and supporting end-users on the use of Jira

What we look for in you:

• At least 2-3 years enterprise-level experience in Jira and Confluence system administration
• Strong knowledge of Jira and Confluence configuration, administration, and integration
• Experience with Jira plugins and Atlassian Marketplace applications
• Familiarity with agile methodologies and project management workflows
• Evaluate customer requests and tease out the underlying requirements and use cases
• Strong communication and collaboration skills
• Ability to work independently and in a team environment
• Communicate in a clear and concise manner
• Ability to work effectively in a remote-first work environment

Nice to haves:

• Experience with with linux operating systems
• Able to generate basic scripts in groovy, SIL, python, or go
• Experience in automating EC2 or containers deployment
• Atlassian certification ACP-100 Jira Administration for Data Center and Server
• Strong security understanding
• Experience working in a highly regulated environment
• Experience in a fast-paced, high-growth company

ID: P66317

LI-Remote

Pay Transparency Notice: Depending on your work location, the target annual salary for this position can range as detailed below. Full time offers from Coinbase also include target bonus + target equity + benefits (including medical, dental, vision and 401(k)).

Pay Range:

$135,320–$159,200 USD

Please be advised that each candidate may submit a maximum of four applications within any 30-day period. We encourage you to carefully evaluate how your skills and interests align with Coinbase’s roles before applying.

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required. For US applicants only, by submitting your application you are agreeing to arbitration of disputes as outlined here.