Learning and Development Manager - Travel Retail

Synergy Promotions are a leading Travel Retail Promotional Agency who promote the world’s leading Beauty, Fragrance & Liquor brands within Heathrow Airport Duty Free Stores and across the United Kingdom & Ireland.

At Synergy, we specialize in providing top tier staffing solutions to leading luxury brands in the makeup, fragrance, and liquor industries. We work with premier brands to deliver exceptional customer experiences and ensure high standards in service and product knowledge, in a travel retail environment.

Job Overview:
As a Learning and Development Manager - Travel Retail, you will be responsible for delivering high-impact training programs tailored to retail teams representing makeup, fragrance, and liquor brands in a travel retail environment. Your goal will be to empower staff with the product knowledge, customer service skills, and sales techniques needed to exceed performance expectations and create a memorable customer experience in diverse retail settings.

Key Responsibilities:

Training Program Development:

• Design and develop customized training materials and programs to align with brand-specific guidelines and retail standards in makeup, fragrance, and liquor for travel retail environments.
• Continuously update training content to reflect new product launches, promotions, and industry trends.

Training Delivery:

• Conduct interactive and engaging training sessions for retail staff, ensuring they are equipped with product knowledge, selling techniques, and brand values.
• Facilitate in-person and virtual training workshops, including role-playing exercises, demonstrations, and group discussions tailored to luxury retail.

Brand & Product Knowledge:

• Provide in-depth training on product ingredients, benefits, and usage for makeup, fragrance, and liquor categories.
• Share the brand’s heritage, vision, and ethos to ensure staff can communicate brand values effectively to customers in both retail and travel retail locations.

Sales & Customer Service Coaching:

• Teach best practices for upselling, cross-selling, and building long-term customer relationships in a travel retail setting.
• Emphasize the importance of delivering exceptional customer service that aligns with the luxury brand experience.

Event Support:

• Attend promotional events or in-store activations locations to support on-the-ground training and ensure staff is fully equipped to represent the brand.

Qualifications:

• Proven experience as a trainer, preferably within the luxury retail sector (makeup, fragrance, liquor industries preferred).
• Strong knowledge of makeup, fragrance, and/or liquor products and brands, with the ability to communicate this knowledge effectively.
• Experience with travel retail environments is a plus.
• Excellent communication and presentation skills, with the ability to engage and inspire diverse audiences.
• Ability to assess performance and offer constructive feedback.
• Experience in sales and customer service, with a track record of achieving sales targets.
• Comfort with both in-person and virtual training environments.
• Strong organizational skills, with the ability to manage multiple training sessions and priorities.
• Ability to travel as needed for in-person training sessions and events, including travel retail locations.
• Fluency in English (additional languages a plus).

This role requires candidates to be 18 years of age or older due to the nature of the working environment.

Required:

• You will be issued an Airside pass for airport access, which requires you to provide a complete 5-year history.
• Criminal record check - Disclosure and Barring Service
• If you have resided outside of the UK for six months or more in the past five years, you will be required to obtain a police clearance certificate from the respective country.
• You must also possess a valid passport and have the legal right to work in the UK.

Thank you for considering a career with us - we are excited to hear from you!

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

• Company events
• Cycle to work scheme
• Discounted or free food
• Employee discount
• Store discount
• Transport links

Schedule:

• Monday to Friday

Experience:

• Training and Development management: 1 year (preferred)
• Makeup application: 1 year (preferred)
• fragrance: 1 year (preferred)

Work Location: In person