We are seeking an experienced and dynamic Retail & Events Manager to oversee the operations of our farm shop and events space. The ideal candidate will have a strong background in retail management, excellent organizational skills, and a passion for food and customer service. This role involves managing stock, suppliers, staff, events, and customer relations while driving business growth in line with our vision.

Key Responsibilities: Farm Shop Management

Stock & Supplier Management:

• Order and manage stock from various suppliers, ensuring availability and quality.
• Maintain appropriate stock levels and margins, ensuring a 40% profit margin across the shop.
• Conduct an annual stock take at the end of March

EPOS System Management:

• Update and maintain pricing, costs, and sales information.
• Ensure accurate recording of financials and transactions.

Financial & Administrative Duties:

• Process invoices and liaise with accountants for bookkeeping.
• Handle staff and supplier payments.
• Manage waste, compost, and overall shop maintenance.

Due Diligence & Compliance:

• Maintain hygiene certification and temperature records.
• Ensure staff are trained and certified in food safety and handling.

Accounts & Licensing:

• Manage accounts including Amazon, Spotify, Veolia, Ecotricity, CCTV, and security gates.
• Handle credit accounts and process invoices monthly.
• Maintain and oversee alcohol licensing.

Shop Development & Customer Engagement:

• Enhance deli/cafe offerings and drive new business initiatives.
• Monitor and analyze customer buying habits to optimize product selection and profitability.
• Manage social media presence and marketing efforts.

Events Management

The events side of the role is evolving but requirements could include:

Public Events & Barn Development:

• Organize and coordinate street food days and seasonal events.
• Develop the barn as a cafe/workshop venue.
• Plan and execute autumn/winter supper clubs.
• Maximize use venues for community engagement.

Private Events:

• Serve as the primary contact for private events at the barn.
• Manage client relations, curate event experiences, and oversee catering and staffing.
• Develop drink packages and maintain strong supplier relationships.

Staff & Operational Management

• Manage shop and kitchen staff, ensuring smooth daily operations.
• Oversee hiring, training, and seasonal staffing adjustments.
• Organize weekly and seasonal rotas, ensuring appropriate labor coverage.
• Maintain cleanliness and adherence to safety protocols.
• Conduct regular team meetings and coordinate with senior management.

Candidate Requirements:

Essential:

• Previous experience managing a retail shop (MUST HAVE).
• Familiarity with EPOS systems and stock management.
• Barista skills and experience (MUST HAVE).
• Strong leadership and organizational skills.
• Passion for food and the farm-to-table ethos.
• Excellent customer service and communication skills.
• Competency in Microsoft Office (Word, Excel) and email management.
• Ability to work flexible hours, including weekends.
• Physically fit and able to handle manual tasks
• Ability to work independently and take initiative.

Preferred:

• Experience in event planning and hospitality.
• Social media marketing experience.

Job Type: Full-time

Pay: £28,000.00-£36,000.00 per year

Additional pay:

• Bonus scheme
• Commission pay
• Performance bonus

Benefits:

• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday
• Weekend availability

Work Location: In person

Reference ID: Retail & Events Manager