• About Marshmallow

We started Marshmallow when we found out how unfair insurance prices are for people who move to the UK. All because the industry hasn’t given this huge cohort of people a second’s thought, and isn’t set up to price them properly.

We saw an opportunity to do things differently, so we made it our mission to back the ones who step outside the norm. Since we started, we’ve helped 100,000s of people get a fairer deal on their car insurance. Using technology, we serve people that are often overlooked by financial services companies, solving important problems for people who need it most.

We know there are millions of marginalised customers out there. And we know that they face unique problems that most companies aren’t even aware of. We believe that our future is helping these people by learning about their experiences, and building our company around their needs. And there are strong signs that there’s a need for a company like us. Earlier this year we hit profitability, which is a huge milestone, but the most exciting thing is that we’re only just getting started.

How we work

We’re really proud of the culture we’ve created. We push for progress every day, because we know that we’ll only hit big milestones by taking lots of smaller steps. We’re always open to helping our team mates, sharing our ideas, experience and knowledge to solve problems together. We take risks, think creatively and experiment relentlessly to meet our customer’s needs, and never pass blame when things go wrong. We encourage people at all levels to take ownership of their work, and to be bold in challenging how we do things. Everyone has a voice and the opportunity to make an impact.

And autonomy and ownership are only possible with clear direction. That’s why we collaborate to do in-depth planning twice a year, and make sure we leave with clear goals and objectives that flow from top to bottom. To make sure we’re as aligned as possible across functions, most of our work rolls up into four tribes; Acquisition, Retention, Claims and Pricing, Underwriting & Fraud. Each tribe has multiple teams embedded in it, working cross-functionally to do great work.

We’re so excited for all of the challenges up ahead, and we need more people to help us tackle them! If life at Marshmallow sounds like it could be for you, explore our culture handbook or read our blog to find out more.

We’re looking for a Senior Creative Designer to join our Creative Studio team. As an experienced visual designer, you’ll play a big part in helping our in-house studio create bold and effective comms and content across marketing and the wider business.

The ideal candidate will be someone who can think big and bold when it comes to campaign and ideation, as well as small and detailed with their execution. As part of the Creative Studio you’ll work with our marketing team to create campaigns, promotions and content across all channels that help us reach our new to the UK audience. You’ll also work with the wider business to help bring the brand, mission and culture to life through comms and offer creative direction, asset creation and brand guardianship to our digital experience in collaboration with the Design and Experience Team.

You’ll be confident storytelling and art directing motion, collaborating with copy and able to work alongside the creative account manager to ‘get stuff done’. And prepared roll up the sleeves and get stuck in no matter the request.
You’ll be more than someone who just designs, you’ll build relationships with stakeholders, following up on performance and insights to learn how we can iterate to have more impact. You’ll convey ideas with conviction to educate and persuade when needed, using creative thinking to challenge assumptions and never settle for ‘that will do’. As a brand ambassador you’ll be responsible for driving high standards and able to understand how branding works from button to billboard.

Who we are looking for:

• A strong portfolio of high-impact, consumer-facing work that demonstrates great typographic, layout, hierarchy and technical skills across all things marketing – digital and print
• A strong understanding of the marketing funnel and how to design for it as well as experience with art direction, photography and storyboarding
• Confident in creative ideation for all channels able to spot and exploit opportunities
• Experience working inhouse and with other creatives ie copywriters to shape messaging to aid design and video art direction with mood and storyboards.
• Confident building presentations and taking stakeholders on a journey – communicating your process, ideas and solutions
• Strategic and solutions-focused Understand the ‘why’ and will seek to understand the real outcomes of the brief before heading into creative solutions
• Organised and able to take ownership of complex projects, work with different teams and prioritise to meet deadlines.
• Thrives in a fast-paced environment, able to navigate feedback
• Deep understanding of Adobe Creative Suite and Figma (or a confidence that you can upskill quickly in the latter if it’s not in your current skillset)

Everyone belongs at Marshmallow