Talented Network Support Engineer Required

Working with the highly experienced MSP team you will contribute to the company’s enviable client retention record by providing first-rate support and implementation services.

In particular, you will have the knowledge and skill set to help with systems implementation, migration and upgrades using Windows technology in both physical and virtual environments.

We are wholly committed to employee development. You will receive complete support along with a structured training and qualification programme - not to mention 2 salary reviews in your first year.

What you will be doing
Initially you will spend most of your time in the office supporting client needs and getting familiar with our client setups; be that support issues or remote assisted projects. From time to time you will also need to attend client sites for projects and support; which means you will need excellent customer facing skills, a flexible attitude to service delivery - and your own car of course!

When working independently organisation is key, you will be able to prioritise your workload and use your own initiative to resolve problems. The ability to communicate your findings back to people of all skill levels is essential and experience of mentoring and people management would be a benefit.

Technical Experience Required

• Minimum 3 years of experience within a network consultancy / IT Services company environment with experience in implementation and support services
• In depth knowledge of Microsoft domain infrastructure; Active Directory, Group Policy, DNS,
• Implementation, upgrade and migration of Windows Servers as well as troubleshooting support, and general administration
• Hands-on experience of virtualisation technologies VMware, Citrix, Hyper-V; their setup and management
• Microsoft 365 setup, migrations
• Azure and or AWS setup and management experience
• Working knowledge of various switch and firewall configurations
• Strong experience with security software and tools
• PC roll-outs and upgrades
• Mobile device support

You must be eligible to work in the UK.

What you can expect

A friendly company has built their growth and success, since 1999, by committing to positive customer support. As a Microsoft Gold Partner since 2007, we invest heavily in structured training and qualifications for ongoing personal staff development. Innovative approach means that all employees are fortunate to use the latest cutting-edge technology and tools to do perform their work.

You will be rewarded with a competitive salary and 2 salary reviews in year 1. You will also receive full private medical cover after 2 years’ service.

Key Skills: IT Support. IT Technician. Helpdesk. Service Desk. IT Support. External Clients. Managed Services. MSP. Windows Server Microsoft 365. Active Directory. MS Office. Networking. TCP/IP. Group Policy. DNS, DHCP. Office 365. Cloud. Hosting. Firewall. Azure. VMware. Hyper-V.

Job Types: Permanent, Full-time

Pay: £35,000.00-£42,000.00 per year

Benefits:

• Private medical insurance

Schedule:

• 8 hour shift
• Monday to Friday

Ability to commute/relocate:

• Potters Bar: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Do you have a car to be able to work at client sites?

Education:

• GCSE or equivalent (preferred)

Experience:

• MSP/IT Services company: 3 years (required)

Work Location: In person