Duty Manager - The Piano Works

£ 31,000 + Service Charge + Bonus.

The Piano Works is Coming to Cardiff - Join Our Management Team!

Get ready, Cardiff! The UK’s best non-stop live music venue, The Piano Works, is bringing its electrifying atmosphere to town, and we’re looking for passionate, music-loving individuals to join our team.

The Duty Manager plays a key role in supporting the General Manager and Assistant General Manager in the day-to-day operations of The Piano Works. This role is responsible for ensuring excellent guest experiences, maintaining operational efficiency, and leading the front-of-house team during shifts. The Duty Manager is a hands-on role requiring strong leadership, customer service, and problem-solving skills…

What’s in it for you?

• £31,000 + service charge.
• Exciting bonus scheme so you share in the business’ success.
• An amazing 50% discount on food and drink across all our awesome venues
• 4 x Salary life assurance to support your loved ones if the worst happens
• Deals and discounts with a wide range of businesses through our discount portal
• Early access to your pay through Wagestream
• Access to our Employee Assistance Program (EAP) which provides consultation sessions on mental health, well-being and finance, grants, and any other needed support.
• Training and development opportunities. We’re invested in your success during your time with us!
  Fun and vibrant working environment with a fantastic team.

Key Responsibilities

Operational Management

• Oversee the smooth running of the venue during shifts, ensuring high standards of service and efficiency.
• Ensure compliance with licensing, health & safety, and operational regulations.
• Support kitchen, bar, and floor teams to maintain high-quality service and product standards.
• Work with the entertainment and technician team to ensure seamless live music programming and execution.

•  * Assist with opening and closing procedures, ensuring a secure and well-maintained venue. 
  

Financial & Business Performance

• Support revenue growth by implementing sales strategies, promotions, and upselling techniques.
• Monitor stock levels and oversee accurate cash handling and reconciliation.
• Assist in cost control by reducing wastage and ensuring efficient resource management.

Leadership & Team Development

• Lead and support the team during shifts, ensuring smooth and effective operations.
• Motivate and encourage team members to deliver excellent customer service.
• Provide on-the-job training and guidance to staff.
• Foster a positive work environment that promotes teamwork and excellence.

Customer Experience & Brand Standards

• Ensure guests receive a high-quality, memorable experience in line with The Piano Works’ brand ethos.
• Handle customer queries and complaints professionally, resolving issues promptly.
• Monitor guest feedback and suggest improvements to enhance service levels.

Marketing & Event Support

• Assist with promotional activities and ensure special events run smoothly.
• Work with the management team to maximise corporate and private event bookings.
• Support social media and brand awareness initiatives where required

KPI Delivery

• As Duty Manager you will have specific and measurable KPIs allocated to you which you will be tasked with achieving
  Regular support will be provided by your GM and AGM to ensure you are equipped to deliver these KPIs

Experience

• Experience in a supervisory or managerial role within a high-volume bar, restaurant, or live music venue.
• Strong leadership and team management skills.
• Passion for live music and hospitality, with a guest-centric approach.
• Ability to work under pressure and problem-solve effectively.
• Knowledge of licensing, health & safety, and food & beverage regulations.
• Excellent communication and interpersonal skills.

Pay: £31,000.00 per year