Role Purpose

The Membership Administrator plays a pivotal role in delivering exceptional administrative and operational support to the Technical and Membership Executive while serving as a key point of contact for members and stakeholders. The role ensures the smooth execution of membership processes, communications, and events, contributing to the Federation’s mission of supporting and growing its member base.

Key Responsibilities

• Act as point of contact for membership enquiries.
• Deliver membership-related advice and administrative support to our members, applicants and customers.
• Maintain and keep accurate records of members on the CRM system. Comply with all good practice guidance including data protection.
• BCF member communication distribution - referencing and distributing information to different technical committees, paying particular attention to detail. Uploading information to the BCF website.
• Produce and distribute certificates and welcome/renewal packs for new and existing members.
• Cover the Technical and Membership Executive in their absence.
• Covering staff absences and support with general administration in the team as required specifically member comms.
• Manage the Clevershare screens and welcome.
• Managing BCF member meetings through the CRM system and internal meeting calendar.
• Coordinate BCF member meetings (up to 60 per year, 10-20 delegates per meeting, mainly at BCF office in Coventry). Following up with attendees, liaising with speakers, sending out information, confirming numbers/meeting room/catering arrangements with Technical and Membership Executive. Liaising with hotels on occasions when the meeting is out of house.
• Responsible for member and outside meeting bookings including hosting - liaising with the Technical & Membership Executive and Office Manager in setting up of meeting rooms, refreshments and lunch, clearing and cleaning down.
• Meet and Greet visitors/members to BCF’s Spectra House. Oversee visitor’s attendance log for the office.
• Supporting the order of catering supplies for the meetings.
• Help to grow meeting room bookings at Spectra House.
• Support Mailings - physical distribution of marketing material (labelling, envelope stuffing)
• Telephone reception duties, forwarding calls and taking messages logging help desk enquiries in Asana and managing responses.
• Manage stocks of stationery, photocopier parts, and refreshments.
• Other work as required to support the Office Manager with HR tasks such as recruitment and holiday/absence records as requested.
• Conference & awards administrative support.
• Some event attendance may require overnight stays (four events a year).

Candidate Profile

• A minimum of 3 years of administrative experience, preferably within a trade association or non-profit organisation.
• Proficiency in CRM system (or similar)
• Highly proficient in IT/Microsoft Suite
• Ability to manage multiple priorities and consistently meet deadlines in a fast-paced environment.
• Experience on Asana or similar project management software would be advantageous.

Why Join BCF?

BCF’s members represent 95% of all the UK sales of paints, coatings, printing inks and wallcoverings, making us the authoritative voice of the sector.

Our members’ products are used downstream across various other industries, supplying the construction, home improvement, health, medical devices, agriculture and food, printing, automotive, aerospace and other advanced manufacturing sectors - we are the most looked-at industry, and you’ll find our members’ products in almost every aspect of day-to-day life.

As a business, we have five core values:

• Ethics and integrity
• Infectious passion for the sector
• Members first
• Proactive and influential
• Equality, respect and inclusion

BCF’s positive culture drives our success with every member of the team highly engaged. BCF employees work as a team supporting each other to bring great outcomes. Mutual respect, trust, accountability, and learning opportunities in an environment where mistakes are not criticised but used as learning experiences help each team member to thrive.

Additional Information

• Location: Coventry, CV4 8HS (in-person role 1 day WFH per Week).
• Hours: Monday to Friday, 9 am to 5 pm (35 hours/week).
• Benefits: Private medical insurance, company pension, sick pay, free parking, and more.

This role offers an excellent opportunity to contribute to an influential trade association while developing your skills in membership services and administrative support.

Job Type: Full-time

Pay: From £23,500.00 per year

Benefits:

• Cycle to work scheme
• On-site parking
• Private medical insurance
• Profit sharing
• Work from home

Schedule:

• Monday to Friday

Application question(s):

• Are you highly profficient in IT/Microsoft Suite?

Experience:

• Administrative: 3 years (required)

Work Location: In person

Application deadline: 11/04/2025
Reference ID: BCFMA25