Join Our Team and Make a Difference!

At Rapport Fundraising, we are dedicated to supporting the not-for-profit sector by providing tailored fundraising solutions. As a specialist direct marketing agency, we collaborate with renowned charities across the UK and Ireland, empowering us to contribute significantly to various charitable causes.

With over 15 years of fundraising experience, we possess a genuine passion for creating a positive impact in the world. Now, we have an exceptional opportunity for you to be a part of our rapidly expanding team located in Holywood, Co Down. We are seeking motivated and enthusiastic individuals who are eager to make a meaningful difference. Previous telephone experience is not mandatory, as we welcome candidates from diverse customer service backgrounds.

We firmly believe that investing in our people is paramount to our success as a business. Our customer service representatives hold a crucial position within our company as they are the initial point of contact for our valued customers. If you desire to work for a company that genuinely values its employees and recognizes the importance of achieving a healthy work-life balance, we would be thrilled to hear from you.

Our work environment includes:

• Modern office setting
• Growth opportunities
• Casual work attire
• Social events
• Relaxed atmosphere
• Flexible working hours
• On-the-job training
• Safe work environment

The ideal candidate will be highly motivated, with excellent communication and interpersonal skills and a positive attitude.

Responsibilities:

• To provide excellent service to all supporters in line with company standards.
• To ensure all relevant information is recorded on internal and external systems where required.
• To have a good understanding of the client on each campaign.
• To provide accurate information to the supporters.
• To work as part of a team with all staff to meet the company objectives.

Job Types: Full-time, Permanent

Pay: £11.44 per hour

Benefits:

• Flexitime

Schedule:

• Day shift
• Monday to Friday
• No weekends
• Overtime

Work Location: In person