We have an exciting opportunity for an Accommodation Officer to join one of our Independent Living schemes on a Fixted-Term basis until the end of September 2025. This is a great opportunity for people-focused individuals who are looking to develop their skills within Housing and who are passionate about supporting vulnerable people to live independently.

We are proud to say we have recently been named in the Sunday Times Best Places to Work list, within the Big Organisations category (The Times).

As an Accommodation Officer you will be on the front-line in our services. You will be directly dealing with our tenants, helping and guiding them towards successfully sustaining their own tenancy.

Please note, the shifts for this role are 08:00am - 4:00pm and 12:00pm - 8:00pm on a weekly rolling rota.

Your day-to-day responsibilities will include:
Provide a well-rounded Housing Management service, overseeing allocations and lettings as well as tenancy management.

Carry out Building Safety Checks and an ensure the buildings’ security.

Liaise with the assets team in relation to any repairs which need carrying out.

Monitor on-site contractors completing works.

Provide support to tenants with benefit claims, budgeting, move-on plans etc.

Help promote an independent lifestyle to our tenants.

Our ideal candidate? You will be a people-focused individual with previous experience in customer facing roles. You will be dealing with vulnerable individuals so it’s important you are resillient and are able to deal with challenging circumstances. Finally, we are looking for someone with previous Housing management experience who has a track record of helping people sustain their tenancy.

Please note, we require a mandatory cover letter to be uploaded for this role. Applications without a cover letter will not be considered for assessment.

Who are Midland Heart? We’re one team working together for our tenants; a large and ambitious housing organisation providing more people an affordable place to call home. We welcome people from every walk of life, at every stage of their career. We expect a lot from our people but in return you can be assured of a great place to work, where you will be well rewarded and where great people are able to succeed. Whether you want to build your career with us, or use your experience to move on, we’re here to develop your potential.

Interested? Click “Candidate Information” below for a full Role Profile. To apply, please register on our candidate portal and submit a comprehensive CV, alongside a cover letter of no more than two pages, clearly explaining how you meet the requirements of this role.