Company Description

Home Instead Antrim, Ballymena and Carrickfergus is located in the Pennybridge Industrial Estate in Ballymena. Our mission is to brighten the lives of seniors; giving them a sense of purpose, wellbeing and worth. We are part of a large Franchise with over 255 offices operating throughout the United Kingdom. Home Instead Belfast is our sister company and both offices work very closely with each other.

This is an exciting opportunity for a highly skilled, experienced and motivated Registered Care Manager or someone with a strong care background and a passion for high quality care to join our new care team based in Ballymena

As our Registered Care Manager, you will be responsible for the start-up, growth and development of our domiciliary care service ensuring the delivery of outstanding quality care. This will include being responsible for the efficient running of the business, quality control, managing the needs of the clients and day-to-day management of internal staff and our Care Professionals.

In this varied and challenging role, you will be involved in:

• Working closely with the Director to coordinate setup, growth and development of a high quality private domiciliary care service for older people in the local area
• Networking in the local community to raise awareness of the service
• Promoting the highest standards of care and service
• Recruiting and training Care Professionals alongside our Recruiter and Trainer
• Converting new client enquiries and coordinating staffing rotas with our Scheduler
• Conducting Care Consultations to create a Care plan and conducting risk assessments ensuring compliance to relevant legal and regulatory requirements
• Managing a team, making sure that exceptional service is delivered to our clients and workloads are managed accordingly
• Ensuring successful operation of quality control systems and performing quality assurance visits for clients
• Continually reviewing and improving our processes to ensure the most effective and efficient service is always being delivered
• Effectively managing complaints and incidents, carrying out investigations relating to the quality of the service and using those findings to initiate improvements
• Promoting a positive culture in line with the Home Instead ethos and values.

Qualifications

To be successful, you will:

• Have extensive care experience with excellent customer service and people management skills
• Be commercially aware
• Have strong influencing skills
• Be able to demonstrate achievement of business growth targets
• Have the ability to build good working relationships
• Have strong organisation and planning skills
• Have the drive and motivation to take on a broad role and develop our care services
• Be able to work well and accurately under pressure whilst working independently with minimal supervision
• Be flexible to meet the demands of the business including participating in an on-call rota.
• Possess the appropriate combination of qualification, registration and experience as set in the Domiciliary Care standards.

I.e. Professional qualification/Level 5 Diploma Leadership and Management in Health and Social Care (Adult Management) or equivalent qualification and experience

Due to the need to support the On-Call function, which may require you to support team members out in the field in emergency situations, and also the requirement to travel throughout the community to conduct new client assessments, you should have a driving licence and access to a vehicle.

Job Types: Full-time, Part-time, Zero hours contract

Pay: £32,000.00-£35,000.00 per year

Expected hours: 37.5 per week

Additional pay:

• Bonus scheme
• Performance bonus

Benefits:

• Company events
• Company pension
• Employee discount
• On-site parking
• Store discount

Schedule:

• Monday to Friday

Licence/Certification:

• Driving Licence (required)

Work Location: In person