Day to day management of global IT infrastructure services underpinning our business services and providing global

infrastructure operations support to the Rentokil Initial businesses. Operating within the Rentokil Initial IT Service Management

(ITSM) Framework, the GOCC is responsible for the analysis, investigation and resolution of global infrastructure incidents and

problems.

Tasks & Responsibilities:

• Operates and manage storage and Virtual (VMware) infrastructure to underpin delivery of the hosted services

• Monitor the estate and ensure proactive measures are taken to ensure high availability of services

• Carry out incident management using the Service Now tool

• Installs or removes hardware and/or software, and associated connections, using supplied installation instructions and

tools. Documents results in accordance with agreed procedures.

• Contributes, as required, to investigations of problems and faults concerning the installation of hardware and/or software

and confirms the correct working of installations.

• Uses system management software and tools to collect agreed performance statistics. Carries out agreed system software

maintenance tasks.

• Carries out agreed operational procedures, including network configuration, installation and maintenance.

• Uses network management tools to collect and report on network load and performance statistics.

• Contributes to the implementation of maintenance and installation work.

• Uses standard procedures and tools to carry out defined system backups, restoring data where necessary. Identifies

operational problems and contributes to their resolution.

• Performs regular high-performance, scalable backups and restores on a schedule and tracks offsite storage.

• Carries out documented configuration for allocation of storage, installation & maintenance of storage system as per the

agreed operational procedure.

• Identifies operational problems and contributes to their resolution.

Requirements

Experience:

• Demonstrates a passion for world class infrastructure technology operations.

• Demonstrates excellent analytical problem solving abilities.

• Monitoring of a medium to large scale infrastructure environment.

• Ability to install, configure and maintain infrastructure systems and solutions to specification.

• Excellent attention to detail when performing tasks and add extra value to complete tasks to a high standard.

• Basic knowledge of one or more of the following products/solutions:

• Hypervisor - VMware vSphere

• Storage - vSAN

• Recovery Services - Veeam and Zerto

• Platforms - Windows Server and Linux Red Hat

• End User Compute - Citrix XenApp

• Networking Fundamentals - Cisco Technologies (Switches, Firewalls or Routers), SD-WAN, Aruba Networks

Knowledge & Skills:

• Excellent task management and prioritisation of activities.

• Excellent collaboration and communication in a global virtual team environment.

• Able to operate in a busy Global Infrastructure Operations environment.

• Awareness of ITIL service management framework.

• Able to manage high priority (P1/P2) incidents impacting business operations (and potentially revenue).

• Operate within Service Level Agreements (SLAs) to manage incidents

• Process oriented, perform duties as described following operating procedures.

• Understands business priorities and importance of relevant availability of business services.

• Demonstrates a rational and organised approach to work.

• Self motivated, able to manage and plan own time and self-development.

• Demonstrates excellent communication skills for effective dialogue with customers, suppliers and service delivery partners.

• Team player, able to work equally well with local operations team members and remote operations team members in regional

Rentokil Initial offices.

• Skills against the SFIA plus framework:

• System software (level 3)

• IT Operations (level 3)

• Storage Management (level 3)

Qualifications:

Desirable

• ITIL® Foundation in IT Service Management

• HNC In Computing or equivalent

Benefits

• Competitive salary + shift allowance
• Hybrid working
• Rentokil Initial Reward Scheme
• 23 days holiday, plus 8 bank holidays
• Employee Assistance Programme
• Death in service benefit
• Healthcare
• Free parking

Be Yourself in Your Application! At Rentokil Initial, we value innovation, but we want to see the real you! While AI can help with structure and grammar, make sure your application shows your true passion and understanding of the role. A personal touch will help you stand out.