Project Support Administrator - Shirley, Solihull

Full Time, Permanent

The Role

A great opportunity has become available within the Direct Brick team to support our newly launched Connect CRM system, maintaining our brick product catalogue along with offering customer service support with our growing offering within European Imports.

The successful candidate will join the project in the developing stages and will play an integral role in the service offering to our customers.

Key tasks will include:

• Comprehensive support of the CRM system and continuous improvement
• Maintain and develop the brick catalogue to synchronise with Akeneo to provide intuitive information to the Operations Manager
• Work with the leading brick manufacturers to develop our PIM catalogue
• Raise new orders on K8 including direct brick orders, brick cutting projects and import orders
• Work closely with key import suppliers
• Manage logistics and customs documentation for directly imported bricks
• Explore opportunities within the import process

Person & Skills

The successful candidate will ideally have experience working with Kerridge along with an understanding of our brick catalogue. You will be self-motivated, have great attention to detail and have excellent customer service skills to effectively communicate with internal/external departments, suppliers and customers. The successful candidate will also need to be able to adapt to different situations and demands depending on market conditions.

About Us

With 100 years’ experience in the construction industry, we are proud to be one of the largest independent builders’ merchants in the UK. We pride ourselves on our excellent customer service, knowledgeable staff and comprehensive range of building products.

As a family run business, we put the customer first and continue to build on our core values ensuring that we offer our customers the best service possible - today, tomorrow and into the future.

Benefits

• A competitive basic salary
• Company pension scheme
• Life Assurance Scheme
• Health Cash Plan - Salary Sacrifice
• Company workwear/PPE provided
• Employee Assistance Programme

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Health & wellbeing programme
• Sick pay

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Solihull, B90 4LH: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Have you applied for a job at EH Smith previously?
• Have you had an interview with EH Smith previously?
• Have you worked for EH Smith previously?

Work authorisation:

• United Kingdom (required)

Work Location: In person