Customer Service Advisor

Location: Edinburgh City Centre
Contract: Temporary (6 months, potential for extension)
Start Date: 28th April
Working Hours: Monday - Friday, rotating shifts (8am-8pm) + 1 Saturday every 4 weeks (9am-4pm, with a weekday off in lieu)
Hybrid Working: Office-based for the first 6 months, then 3 days remote (subject to approval)

Join a Leading Financial Institution & Kickstart Your Career

Are you a great communicator who thrives in a fast-paced, customer-focused environment? Lloyds Banking Group is looking for Customer Service Assistants to support mortgage customers with expert guidance over the phone. This is an excellent opportunity to build your career in financial services with full training, career progression opportunities, and a supportive work environment.

Why Apply?

• Competitive Pay: £14.47 per hour with weekly pay
• Hybrid Flexibility: Work from home three days per week after the initial six months
• Career Growth: Structured training and internal career progression opportunities
• Great Benefits:

•  * Holiday allowance
  

• Close to public transport
• Employee perks, including discounted shopping, travel, and attraction tickets
• Well-being support through dedicated apps and Employee Assistance Programme

What You’ll Be Doing

• Handling inbound calls from existing customers with a wide range of queries and request about their accounts
• Resolving customer queries efficiently and professionally
• Following security and compliance procedures to ensure excellent service
• Supporting customers in vulnerable circumstances and directing them to the right team when necessary
• Organising and maintaining accurate records

What We’re Looking For

• Strong communication skills and a passion for customer service
• Ability to handle queries with confidence and professionalism
• Quick learner who enjoys problem-solving and working in a team
• Adaptability and a proactive approach to challenges

Apply today to take the next step in your career.