Qualifications minimales:

• Bachelor’s degree or equivalent practical experience.
• 5 years of experience in program or project management.
• Experience in service operations, and experience in reverse logistics and retail.

Qualifications souhaitées:

• 5 years of experience managing cross-functional or cross-team projects.
• Ability to utilize a data-driven, results-oriented approach.

À propos de cette offre d’emploi

A problem isn’t truly solved until it’s solved for all. That’s why Googlers build products that help create opportunities for everyone, whether down the street or across the globe. As a Program Manager at Google, you’ll lead complex, multi-disciplinary projects from start to finish — working with stakeholders to plan requirements, manage project schedules, identify risks, and communicate clearly with cross-functional partners across the company. Your projects will often span offices, time zones, and hemispheres. It’s your job to coordinate the players and keep them up to date on progress and deadlines.
Google aims to build products that organize the world’s information and make it universally accessible to our users. As a Product Manager at Google, you could be working on new technologies, platforms, consumer facing products, and/or enterprise systems. The end goal will be to match you with the team that best aligns with your interests, experience, and where you will have the most impact.

Responsabilités

• Help drive Google’s consumer hardware service operations in UK/EU, aligning it with our global strategy.
• Improve the customer experience for product returns and repairs, ensuring efficient and timely service.
• Lead relationships with local service vendors, including agreement negotiations, performance monitoring, and the launch of new operational capabilities. Collaborate with regional and US teams to develop innovative programs that enhance the customer support experience.
• Assist with day-to-day account management of our telecom customers, including performance reviews, handling new requests, and resolving customer issues.
• Analyze performance data to identify areas for improvement and implement strategies to improve customer satisfaction and optimize costs.