ABOUT SIMPLYVAT

What We Do

Our vision is to power global ecommerce businesses worldwide by creating frictionless border free trade through best-in-class international VAT compliance services. From energetic start-ups to multi-million-pound enterprises trading on a global scale, we cater to a diverse range of clients with unparalleled expertise and passion.

Since our inception in 2014, we have grown exponentially, expanding our reach to over 50 countries across the globe. At the heart of our success lies our dynamic and multicultural team, fuelled by passion and a drive for excellence. We thrive in a fast-paced and fun environment where every day presents new challenges and opportunities for growth.

Our Purpose

We love VAT so you don’t have to!

ABOUT THE ROLE

The Client Services Administrator is part of the Business Support team and handles a variety of supporting tasks within the Onboarding and Client Management teams. This key role sits alongside both teams and requires interactions with both internal and external customers, as well as various national tax authorities.

Applying attention to detail, you will consistently strive to achieve the best outcomes for our clients and the team. This is an exciting role that will enable you to work collaboratively with colleagues and clients and ensure that our clients remain fully VAT compliant and that our commitment to excellent customer service is upheld.

What You 'll Do

o Communicate directly with clients to request, collect and validate VAT-related data and documentation.

o Ensure client data is accurately recorded, stored and forwarded to the appropriate team member within the required timeframe.

o Upload payment memos and VAT submission confirmations to the client portal, ensuring timely and accurate record-keeping.

o Liaise with tax authorities around the world.

o Assist with deregistration and rescinding of Powers of Attorney (POAs).

o Answer the switchboard, transfer calls and take and forward on messages promptly and accurately.

o Submit VAT returns to multiple tax authorities.

o Work with the Client Manager and Onboarding team to ensure compliance.

o Monitor and manage the admin inbox, ensuring emails are correctly categorised, forwarded, and stored.

o Be part of a team responsible for meeting strict VAT return submission deadlines.

o Handle incoming and outgoing post for the Company, including scanning, saving and forwarding selected documents to clients and relevant stakeholders within the required timeframe.

o Assist with translation of documents using online tools, ensuring accurate and efficient processing.

o Maintain up-to-date and accurate client records in the CRM system.

o Submit backdated VAT returns and corrections.

o Carry out ad-hoc admin tasks as required (e.g. completing bank account detail forms, preparing cheque request letters, etc.).

o Assist with internal audits and data quality checks, ensuring compliance with internal policies and regulatory requirements.

o Hybrid working - minimum of 3 days per week in the Hove office.

The above list of duties and responsibilities is not exhaustive. Other duties and responsibilities may be requested to be undertaken, commensurate with the level of this role. The employee will be expected to comply with any reasonable request.

What You 'll Need

o Demonstrated ability to readily follow defined systems, procedures and protocols

o Written and spoken fluency in Czech (desirable)

o Proven ability to take full ownership of tasks and deliverables

o Proficient in the use of Office365

o A strong willingness to learn and adapt in line with business needs

o Good interpersonal and all-round written and verbal communication skills

o Calmness under pressure, with exceptional time management and organisation skills to achieve priority results and work to tight deadlines in a fast-paced environment

o Demonstrated high standards of excellence in work product and professionalism

o Excellent logical and analytical skills

o Solid customer service focus and a strong ‘can do’ and problem-solving attitude

o Ability to handle and prioritise challenging workloads

o Ability to share knowledge

o Experience of working effectively in an administrative/office-based environment

o Excellent attention to detail

o High level of accuracy demonstrated in work outputs

o Confident and credible working with all stakeholders, at all levels

o A strong teamworking ethic and ability to work collaboratively

ABOUT OUR COMPANY VALUES

• Collaboration - Creates a supportive and friendly environment that promotes a partnership approach to achieve success.
• Honesty - Enables us to build strong relationships with our colleagues and to become our clients’ trusted partner (as well as their vat solution expert).
• Freedom - Encourages us to innovate solutions for our clients, giving everyone the freedom and flexibility to focus on the things that they love resulting in a work life balance.
• Compassion - Supports us to manage our working relationships by promoting a mindful and non-judgmental approach that is based on respect, understanding and kindness.
• Happiness - Sets the tone for a work environment that motivates us to be the best version of ourselves, ensuring we provide the best possible service to our clients.

Job Types: Full-time, Permanent

Benefits:

• Flexitime
• Health & wellbeing programme
• Paid volunteer time

Schedule:

• Monday to Friday

Application question(s):

• What is your salary expectation?

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in East Sussex, BN3 7ES

Application deadline: 09/04/2025
Reference ID: Client Services Administrator