We are seeking a motivated Junior IT Support Analyst to join our dynamic IT team. The ideal candidate will be the first point of contact for IT support. Providing technical assistance for Windows 11 and Windows 10 environments, assisting with mobile device management, supporting Office 365 applications and Active Directory administration. This role requires excellent troubleshooting skills, strong communication abilities, and a proactive approach to IT support. Additionally, the role involves managing laptop lifecycles by ensuring they are kept up to date in the ticketing system, handling basic patching, performing software upgrades, and assisting with office and desk moves when required. The primary location for this role will be London with frequent travel required to the Guildford studio. Travel to our other studios will also be required.

Your skills

• Excellent troubleshooting and problem-solving skills.
• Strong communication skills with the ability to explain technical concepts to non-technical users.
• Ability to work independently and as part of a team.
• Strong Customer Service
• Time Management
• To be able to work under pressure

Your qualifications and experience

• Level 3 Diploma in ICT Or Above
• 5 GCSEs at grades 9 to 4 (A* to C), or equivalent, including English and maths
• Basic understanding of Microsoft Active Directory. (Desirable)
• Microsoft Office Standard / O365 (2016 onwards).
• Experience with Windows 11 and Windows 10 in a support environment.
• Knowledge of iPhone configuration and troubleshooting. (Desirable)
• Familiarity with Office applications, including Teams, Outlook, and word.
• Active Directory administration skills (user management, groups) (Desirable)
• Understanding of basic networking principles (IP addressing, Wi-Fi, VPNs).
• Experience with basic patching and software upgrades.
• TCP/IP and other common networking protocols and standards. (Desirable)
• Experience with IT service management tools (e.g., SolarWinds, Jira, or similar ticketing systems) (desirable)
• Basic understanding of cybersecurity best practices.
• full appreciation and attitude focused towards a corporate ICT infrastructure.
• Experience in supporting graphical and architectural design applications (e.g. AutoCAD, Revit, Affinity Suite). An Advantage but not essential.
• Experience of working within parameters and restrictions as governed by Company policies
• Be able to manage a business grade printing device.

The practice offers a dynamic, friendly working environment and great career development opportunities as well as a comprehensive benefits package.

For a detailed job specification

Our Diversity is our strength. We celebrate our differences and we come together to listen, explore and create. We want to nurture talent regardless of background and location. We particularly encourage applicants from communities under-represented in the profession.

The Company

We are a global design leader, within the Global Top 100 of architectural practices. With our Head Office in London, we have studios across the UK and internationally in New York, Singapore and Amsterdam. We have a vision to transform the industry and enrich lives through the built environment to create a better world.

Our people are the foundation of our culture: tightly knit and incredibly welcoming. We nurture our staff and encourage their creative and entrepreneurial spirit. We set high standards for ourselves and our teams work collaboratively to achieve the best, and have the determination and drive to do things better. With access to mentoring, training and development, we have created a working culture and meritocracy where everyone is able to progress. Flexible, agile working styles support diversity and inclusion at all levels of the business and gender balance is important to us. Diverse perspectives make for better work.

This atmosphere of openness means everyone is empowered to fight for their ideas. We are encouraged to listen, to explore every angle together. To push ourselves, creatively, in business and as a team.

We make the creative journey an enjoyable one for all and we’d like you to join our team.