Are you a proven Senior Operations Manager within the energy sector?

If so, then we have an unmissable opportunity for you.

What 's in it for you?

At Tritility, we’re committed to rewarding hard work and dedication, offering a secure and supportive work culture where your achievements are valued and celebrated. We provide comprehensive training and continuous career progression opportunities.

On top of this, you can look forward to the following benefits:

• Competitive salary - up to £65,000 DOE
• Up to 23 days annual leave + Bank Holidays.
• Gifted annual leave over the festive period.
• An extra day off on your birthday.
• Buy and sell annual leave.
• Private Health Insurance.
• £600/year cashback for routine optical and dental costs.
• Fully funded gym membership.
• 24/7 Employee Assistance Programme.
• Financial advice.
• Cycle to work scheme.
• Take a paid day off to volunteer for any charity of your choice
• Fully expensed social events including nights out and corporate hospitality.
• Relaxed working environment.
• Fully comprehensive training and support to coincide with your personal and professional development.
• Work anniversary & birthday gifts.
• Weekly recognition in our Employee Appreciation Fridays.
• Dress-down Fridays with 3pm early finish.
• Free parking.

About us:

We are a multi-award-winning business energy consultancy working with the UK’s leading energy suppliers to help businesses save money on their utilities and reduce their environmental impact. Since 2019, we’ve welcomed over 130 employees, and we’re eager to add passionate talent like you to our growing team.

About the Role

As our Senior Operations Manager you will be responsible for setting the vision and direction of your teams at our Jarrow and Leicester offices. You will lead a group of small specialist teams, to improve customer experience, increase output and maintain service levels.

This is a senior-level management position that is fully accountable for the results of the teams listed below:

• Customer Services
• Risk and Compliance
• Revenue Protection
• Facilities

You will be responsible for the overall direction, coordination, and evaluation of the teams under your management. You will understand and demonstrate our core values and have an excellent understanding of the customer journey process. You will carry out supervisory and management responsibilities in accordance with the organisation’s policies and procedures.

You will actively seek to understand our core business values and initiatives, and translate those into everyday practices, compliance processes and risk profile management. You will work with the Sales Team to support revenue delivery and customer retention. Shaping the direction of the team, keeping them focused and motivated to deliver the right results.

You will understand how to position the organisation for success, solving complex customer service issues by identifying and eliminating root cause barriers to accuracy, output, and quality.

You will embed a culture of change, developing new processes as necessary to provide the ability to better service multiple clients. You will continually measure and evaluate all work processes. Developing and achieving performance goals and objectives in order to deliver an extraordinary customer experience.

This position requires the applicant who has the ability to dive deep to include root cause analysis and develop action plans in support of driving process improvements and keep pace with our increasing growth while motivating others to meet the challenges of a performance-based culture in a challenging environment.

The successful candidate will need to understand that in a scale up business they will be required to be an active participant in the work the team carries out as well as the leader of the branch, an ideal candidate will have a background in a start-up or junior scale-up business.

The role will be based from our Jarrow office, covering our standard working hours of Monday to Thursday: 8:30am-5:00pm, and Friday: 9:00am-3:00pm with no evenings, no weekends, and an early finish every Friday.

What you 'll bring:

• Experience in the Energy sector or a fast-paced Tele/Field Sales business - essential the candidate has experience in a start-up or scale up evolving business.
• Previous managerial experience of cross functional team management.
• Ability to influence, lead and present ideas via clear written and oral communication. Demonstrates emotional maturity and grace under challenging environment.
• Experience working in a target driven sales environment - adhering to regulations and understanding how to guide staff in the wider business in relation to compliance.
• Demonstrable knowledge in customer retention and complaint handling.
• Demonstrated familiarity with general principles of customer journey planning or customer play book mapping, integrating technology where possible to simplify and create lean processes.
• Ability to interrogate data and understand and articulate any root causes identified for all issues. Problem solving using this data should excite you and drive you and the team forward.
• Strong oral and written communication skills are required. Along with intermediate Microsoft Office skills.

Job Types: Full-time, Permanent

Pay: Up to £65,000.00 per year

Additional pay:

• Commission pay

Benefits:

• Additional leave
• Casual dress
• Company events
• Company pension
• Cycle to work scheme
• Financial planning services
• Free parking
• Gym membership
• Health & wellbeing programme
• On-site parking
• Paid volunteer time
• Private medical insurance
• Referral programme
• Transport links

Schedule:

• Day shift
• Monday to Friday
• No weekends

Work Location: In person