We’re Hiring! Due to a substantial increase in service contracts, breakdown calls, equipment hire and new equipment installations, we require additional field service engineers.

The company:

E.H Hassell and sons is a premium supplier of specialist machinery who excel in providing sales, service, hire and parts for high quality material handlers, recycling and scrap metal processing equipment to the quarrying, scrap, waste and recycling sectors. Our brand partners include brand names such as; Terex Ecotec, Senne Bogen, Guidetti, Bateman, Bronneberg and CMB.

Based in Trentham, Stoke - on - Trent and part of the Hassell Engineering Company, we employ circa 50 employees’ company wide, with circa a dozen colleagues within the material handling and recycling equipment sales, hire, service and parts side of the business. This is an exciting time to join a successful and growing business, where your skills and knowledge will have a direct impact to the efficiency and smooth running of customers operations. We are proud of our industry leading reputation for the quality and reliability of our engineers and to meet the growing demand for our services we are expanding our team of engineers.

The role reports to: Service Manager

Role Purpose:

To provide high-quality field service support to customers operating heavy plant and recycling equipment within the waste, recycling and scrap metal processing sectors. This includes routine servicing, breakdowns, repairs and maintenance in addition to support new or hire equipment installation. The role also interacts with our sales team, identifying new opportunities to enhance customer support, supply new or hire equipment and generating additional revenue through service contracts, spare parts, and equipment upgrades.

Key Responsibilities:

• Ensure compliance with all health and safety regulations on-site including the carrying out of point of work risk assessments.
• Carry out all duties to an exceptionally high standard of professionalism, continually promoting E H Hassell & Sons brand standards
• Attend customer sites to perform servicing, fault diagnosis and repairs to a wide range of large material handlers
• Carry out mechanical, hydraulic, and basic electrical work, ensuring downtime is kept to a minimum.
• Support installation of new equipment as well as equipment on hire
• Work collaboratively with the service and sales team by identifying potential sales leads or equipment upgrade opportunities and feeding these back for follow-up.
• Maintain clear and professional communication with customers and service manager, keeping them informed of work progress and recommendations for additional work if required to ensure customers equipment is running at optimal performance.
• Accurately complete service reports, job cards, and parts requisitions in a timely manner.
• Maintain company-provided van, tools, and stock inventory to a high standard.
• Participate in the call-out rota and support emergency breakdown situations as required
• Promote service packages, extended warranties, parts, and maintenance contracts whenever possible to customers during site visits.

Who we are looking for:

Person Specification:

Essential:

• Experience in servicing and repairing heavy plant equipment, ideally in the waste, recycling, construction, or quarrying sectors.
• Strong mechanical, hydraulic, and basic electrical fault-finding ability.
• Excellent communication and interpersonal skills.
• Full UK driving licence.
• Resilient, self - motivated and able to work effectively on your own.
• Proactive thinker turning customers problems into solutions
• Ability to work when required away from home and during outside of normal office hours.
• Commercial awareness and confidence in promoting additional services and products.

Desirable:

• NVQ Level 3 / City & Guilds level 3 (or equivalent) in Plant Maintenance or Mechanical Engineering or appropriate field.
• Familiarity with diagnostic tools and telematics systems.
• Knowledge of industry regulations (e.g. LOLER, PUWER, WISH).
• CSCS card or similar industry-recognised certification.

What we offer

• Company van, tools, and fuel card provided.
• Competitive pay with enhanced rates for overtime and on-call work.
• Company pension scheme (4% employer/ 5% employee)
• Ongoing industry training.
• 25 days holiday plus statutory holidays.
• Opportunities for progression within a growing, customer-focused organisation.

The chance to play a pivotal role in our well established and sector recognised service department

If you are an experienced or recently qualified Field service engineer with relevant sector experience and demonstrable experience of delivering excellent customer experience and service outcomes then please get in touch and apply now.

Application Process:

Interested candidates should submit their up to date CV and a covering letter outlining their relevant experience and how they are ideally suited for this role.

Job Type: Full-time

Pay: £16.50-£18.50 per hour

Expected hours: 42 - 55 per week

Benefits:

• Company pension
• Free parking
• On-site parking
• Sick pay

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Experience:

• working with plant equipment: 3 years (preferred)

Work Location: Hybrid remote in Northampton NN1 4AQ

Application deadline: 05/05/2025
Reference ID: E.H. Hassell and Sons FSE April 2025
Expected start date: 01/05/2025