Overview:

The Platform Administrator is a key role responsible for overseeing the daily administration, coordination, and support of digital asset management systems used to manage and distribute digital assets for high-profile clients.

Reporting into the Account Director, and acting as a liaison between clients, internal teams, and developers, the Platform Administrator is a key role in the maintenance of the system settings, metadata, content and user access ensuring assets are properly maintained and user management is seamless

Key Responsibilities:

1. User and System Management:

- Provide ongoing support to platform users, ensuring account creation, updates, and access levels are handled efficiently.

- Maintain a user database for tracking, ensuring user access is documented and shared with clients as needed.

- Support user management by assisting with system settings, troubleshooting, and reporting any technical issues.

- Act as a helpdesk contact for any system-related inquiries from both internal and external users.

• Monitor platform help email and monitor incoming emails and ensure issues are resolved in a timely manner

2. Digital Asset Management & Maintenance:

- Manage asset permissions and liaise with ingest teams to upload, organise, and maintain new assets on the DAM platform in a timely manner.

- Ensure metadata accuracy and content positioning, proactively reviewing to ensure all assets are up to date.

- Oversee scheduled asset launches and coordinate ‘go-live’ timings, ensuring assets are released as planned.

- Provide technical training to internal users on how to use the platforms effectively.

- Provide support testing new feature developments.

- Assist the scripting team with cross-checking English OV scripts and platform uploads when required during busy periods.

3. Documentation & Reporting:

• Provide support and complete ad hoc administrative and reporting tasks as required by the Account Directors

• Maintain internal and external user guides for the platforms, ensuring documentation is updated in line with any new development carried out across the platforms.

4. Communication & Support:

- Work closely with internal teams to ensure requirements for maintenance of the system settings, metadata, content and user access are met

Requirements

Skills/knowledge required:

• Organisation skills with a high attention to detail
• Basic knowledge of DAM and AV post-production
• Communication skills, both verbal and written, interacting with internal and external clients
• Proactive approach to task management and problem-solving
• Experience using project and task management tools, e.g. Excel, Smartsheet, Monday.com, desirable
• Microsoft Office Suite (Excel, Word, PowerPoint, Outlook, Teams)

This role is ideal for someone who is highly organised, enjoys client interaction and has the technical acumen to manage and troubleshoot digital platforms. A pro-active ‘can do’ attitude will help drive success in this role and help shape the roadmap for future career growth opportunities.