French and Spanish speaking Customer Service Administrator

Location: Feltham, South West London

Hybrid work after training

Salary: £27,500 per annum plus bonus and excellent benefits

Ref: 4250FS

To apply using our preferred format, please visit French Selection website, go to the vacancies page, search job reference: 4250FS

A multinational technology company with their site within commutable distance from London. A company who develop, manufacture and sell IT products on a global scale and who pride themselves on not only being customer focused but who value their employees.

Main duties:

To support the Customer Service department via emails, chats and phone calls as well as coordinate the return of products

The Role:

• Answering telephone calls and emails in a timely and professional manner

• To deal with replacement inquiries from distributors, resellers and customers

• Ensuring all customers’ queries are dealt with efficiently and timeously also providing relevant feedback

• Managing logistical issues and deal with all replacements ensuring customer satisfaction

• Liasing with internal departments - Technical team, accounts, warehouse etc.

• To arrange shipments

• All administration relating to role - database, reports, work records etc.

The candidate:

• Fluent in Spanish and French (written and spoken) essential

• Previous Customer Service or Sales Coordination experience beneficial

• Excellent communication skills

• Customer service focused

• Confident, proactive and dynamic

• Computer literate (excel, outlook, CRM system)

The salary: £27,500 per annum plus bonus and excellent benefits

Job Types: Full-time, Permanent

Pay: From £27,500.00 per year

Benefits:

• Work from home

Schedule:

• Monday to Friday

Work Location: In person

Reference ID: 4250FS