Job Title: 2nd Line IT Support Engineer

Location: Newport, South Wales

Hours: Monday to Friday 8:30 - 17:00

Description: We are an IT support company based in South Wales that look after the requirements of many small businesses within a range of industries. Our clients rely on us to ensure that their IT infrastructure allows them to run their own business effectively.

We are looking for an experienced 2nd Line Tech Support individual who has experience and is comfortable working independently with the following:

• All aspects of an Office 365 tenant including Exchange, SharePoint and user management.
• All aspects of Windows Server including Active Directory, DNS, DHCP, file sharing and general domain management.
• Performing remote desktop support to clients such as adding printers or diagnosing internet or email issues.
• Performing hardware upgrades and component replacement such as power supply, ram, harddrives.
• Have a strong understanding of network principles and devices. For example, understand IP Addresses and how DNS and gateways work. Also be able to interface with a router and create firewall rules or change wireless settings.
• Be self motivated to manage your own workload and keep customers up to date regards the progress of work in hand.
• Have some experience with managing VPN connections and setting users up with remote desktop.

The job will be based both in our office giving remote support to users and onsite directly working with and providing support to our clients. A company van will be provided for any onsite visits that are needed.

We have a solid small team of engineers and we all work together in solving difficult problems. Team work is at the heart of our company ethos and your contribution should be able to make a difference in improving our overall service to our clients and in house knowledge. The right candidate should aspire to add value to our businesses by portraying professionalism to our clients and strive to do their best to make our business the best IT Company in South Wales.

Job Types: Full-time, Permanent

Pay: £28,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• No weekends

Application question(s):

• You must already be living in South Wales or surrounding area.
• Do you have a full UK driving license, This is essentials for this job.

Experience:

• Office 365 Tenant Administration: 2 years (preferred)
• Microsoft Windows Server: 2 years (preferred)

Work Location: In person