Description

We are looking for a reliable, flexible, keen & enthusiastic member of staff to join our multi-award winning, Service team.

Job Purpose

To be responsible for assisting with delivering first class service to our clients, raising jobs, preparing quotations and ordering parts.

Main Responsibilities

• Provide full and regular updates to customers with regards to the allocation of work to an engineer and ETA to site as well as general updates on the progression of their issue.
• Answer calls from engineers to the control team and handle accordingly.
• Answer customer service calls.
• Ensure engineers are kept fully informed of their allocated works and any changes.
• Respond to all emails in a timely fashion whether internal or external

Experience (Ideal)

• Data/IT knowledge
• Excellent telephone manner
• Customer service experience

Benefits:

• Bonus scheme

Please note that due to the location of the office, the successful candidate will require a driving license.