Job Title: Assistant Medical Administrator
Location: Fully Remote
Hours: Full-time (35 hours per week, Monday - Friday 9am - 5pm)
Salary: £21,800
Contract Type: Permanent

About the Role

We are looking for an organised, compassionate and detail-oriented Assistant Medical Administrator to join our growing remote team at Designated Medical.

You’ll play a vital role supporting our Medical PAs and clinicians, helping us deliver a seamless, professional, and caring experience for patients.

This will be a busy role, and you will learn multiple different Practice Management Systems as well Phone and client billing systems.

What You 'll Be Doing

As an Assistant Medical Administrator, your day-to-day tasks will include:

• Phone & inbox support
• Monitoring inboxes and actioning patient and consultant queries professionally and promptly
• Answering incoming calls, triaging enquiries, and either resolving them directly or passing them on to the relevant team member
• Appointment booking & admin
• Booking patient appointments using Practice Management Systems (PMS) and updating records accurately
• Liaising with hospitals and clinics to coordinate bookings
• Supporting consultants with day-to-day administrative tasks as directed by the PA team
• Medical correspondence
• Typing and formatting letters from audio files or draft text
• Uploading documents to the appropriate PMS and sending them securely to patients or third parties
• Results & record keeping
• Downloading and uploading test results and reports
• Maintaining accurate and up-to-date records across systems
• Ensuring internal information such as passwords and guides are stored correctly and securely
• Team support
• Supporting the wider team with ad hoc admin tasks
• Covering for Medical PAs when required
• Ad-hoc support to our billing team.

Who We 're Looking For

You’ll be a great fit if you have:

• At least 1 year of experience in a medical administrative or medical receptionist role (essential)
• A polite and confident telephone manner with excellent communication skills
• Strong attention to detail and ability to manage multiple tasks calmly and efficiently
• Experience working with Practice Management Systems or patient databases is desired but full training will be given
• A proactive attitude and willingness to learn and adapt
• Confidence using cloud-based tools and picking up new systems quickly
• A genuine desire to provide excellent service to patients and consultants

Why Join Us?

• Fully remote working full-time hours
• Monday to Friday 9am-5pm (1 hour unpaid for lunch)
• Opportunity for additional hours or progression into a Medical PA role with training and support.
• A supportive, friendly team culture
• Company pension
• Meaningful work in a growing organisation committed to excellence in healthcare admin
• 23 days holiday per year plus bank holidays

Application Question(s):

• Do you have at least one year’s experience working in a medical environment?

If you’re ready to be part of a team that values professionalism, empathy, and precision - apply now. We’d love to welcome you on board.

Job Types: Full-time, Permanent

Pay: £21,800.00 per year

Benefits:

• Company pension
• Work from home

Schedule:

• Monday to Friday
• No weekends

Experience:

• working in a medical environment: 1 year (required)
• working with Practice Management Systems/ patient databases: 1 year (preferred)

Work Location: Remote