Job Summary

Do you have excellent customer service and team skills? Do you have great attention to detail?

We are seeking an individual with excellent communication skills to join our Hire, Sales & Transport Team. We are looking for a passionate, enthusiastic, self-driven individual who enjoys maintaining long term relationships with established existing customers whilst maximising sales, hire and transport opportunities.

You will have prior experience in a similar role within Customer Service or Administration. Your duties & responsibilities will include but not be limited to

Duties & Responsibilities:

Provide administrative support to sales and transport, preparing marketing literature, and online promotion of equipment.

Maintain an organised system for sales documentation, hire fleet equipment attributes and contract hire documentation.

Creation and maintenance of Hire Contracts

Scheduling of transport for collection and delivery of equipment.

Providing quotations, sharing product knowledge, dealing with customer enquiries.

Manage orders from point of quotation to final delivery, ensuring progress is tracked, communicated, identifying potential issues with an aim to ensure targets are met.

Ordering of Parts when required for new or used deliveries of equipment

Management of Fleet management and telematic online portals

Road Registration of equipment via DVLA when requested

Building and maintaining customer relationships.

Produce monthly statistical analysis and reporting on KPI’s

Focus on growing and developing the customers and reactivating old accounts.

Create and identify opportunities for new and existing customers

Liaising with other areas of the organisation when necessary

Update systems with sales activity

Processing sales orders

Answering inbound calls/emails and dealing with enquiries in the appropriate manner

Provide After sales support

Any ad hoc duties when required

Qualifications:

Proven experience in an administrative role, preferably within a sales or customer service environment.

Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software.

Excellent verbal and written communication skills with a keen attention to detail.

Ability to multitask effectively while maintaining high levels of accuracy.

Strong problem-solving skills and the ability to work independently as well as part of a team.

A proactive approach to tasks with a commitment to delivering exceptional customer service.

Familiarity with sales processes and terminology is advantageous but not essential.

Driving Licence Essential

Job Type: Part-time

Pay: Up to £12.25 per hour

Expected hours: 20 per week

Additional pay:

• Commission pay

Benefits:

• Company pension
• On-site parking

Schedule:

• Monday to Friday

Application question(s):

• Give a brief overview on a role that you enjoyed mostly and why during your career to date.
• Would you consider full time employment if available?
• if we were to ask a previous work colleague of yours to describe you and how you work, what would they say?

Experience:

• Customer service: 1 year (preferred)

Work Location: In person