Are you an organised, detail-oriented individual with a passion for delivering outstanding service? We are looking for a proactive and motivated UK Operations and Returns Assistant to join our team!

Reporting to the Global Head of Supply Chain & Operations, you will play a key role in ensuring smooth day-to-day operations, supporting our customers, and keeping everything running efficiently. This is an exciting opportunity to work in a fast-paced, collaborative environment where no two days are the same!

KEY RESPONSIBILITIES:

Order Management

• Review and approve customer orders, ensuring all necessary details are accurate in our system.
• Monitor and process order tickets promptly.
• Work with our 3PL (Third-Party Logistics) partners to ensure orders are fulfilled efficiently.
• Pack and process any office-based orders as needed.
• Coordinate collections with transport providers, ensuring tracking details are recorded.

Returns Management

• Process return requests accurately, ensuring all details are complete.
• Track and action return tickets/enquiries promptly.
• Follow up on overdue returns and liaise with customers as needed.
• Ensure all returned items are checked, processed, and allocated correctly within the system.

Stock Control

• Inspect incoming stock deliveries, checking for damages and confirming quantities.
• Conduct monthly stock counts and maintain accurate records.
• Organise and manage stock movements between locations when required.

Customer Care

• Be the friendly first point of contact for customer enquiries, ensuring a high standard of service.
• Develop in-depth knowledge of our products and procedures to assist customers effectively.
• Monitor and respond to customer queries via Info/Support tickets, live chat (Zendesk), and Amazon.

General Duties

• Take on additional tasks and responsibilities as needed to support the business.

Requirements

• Previous experience in operations, logistics, or customer service.
• Strong organisational and multitasking skills with excellent attention to detail.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Proficiency in Microsoft Office (Excel, Word, Outlook) and familiarity with business operating systems.
• Ability to quickly learn new software and adapt to process changes.
• A proactive and customer-focused approach with a willingness to go the extra mile.
• Experience using Zendesk or working with 3PL providers is a plus.

Benefits

WHY JOIN US?

• Be part of a collaborative and supportive team where your contributions make a difference.
• Enjoy the flexibility of hybrid working.
• Gain valuable experience and grow your career in a fast-paced environment.
• Work in a role where every day brings a new challenge and opportunity.
• Salary up to £26,000
• 25 days holiday (increase each year by 1 day on your anniversary)