The Service Engineer SE has an overall responsibility for:

• Hands on servicing installation and repair of various types of water treatment equipment.
• Undertaking scheduled installation/service under contract and one-off planned service outside of contract
• Emergency call out activity occasionally outside normal working hours.
• Repair of customer equipment.
• Installation of new equipment.
• Ensure compliance with all Health, Safety and Environmental Policies, and adhere to customer site rules and procedures (assuming the highest level compliance).
• Attention to proactive KPI’s and personal safety plans
• Contribute diligently to Team Performance Plan (TPP)
• RAMS for all visits
• Be familiar with and comply with equipment service processes
• Identify service stakeholders and confirm technical and contractual scoping on site matches assigned work.
• Undertake planned and unplanned service activity as allocated by Service co-ordination team
• Perform routine maintenance work including chemical sanitisation when required.
• Able to work at weekends as/when required
• Willingness to be on call for out of hours emergency work (rota system)
• Work with projects team and BDM’s to effectively and efficiently instigate visits and present and one company approach.
• Deliver and install new equipment and water treatment systems. M&E.
• Test and commission all work prior to leaving the work-site
• Explain and demonstrate correct use of equipment if necessary
• Ensure Customer sign-off of work prior to leaving site
• Report activity on Service Manager tablet thoroughly and promptly
• Promote Service contracts where necessary and report back new opportunities to line manager
• Maintain spare parts van stock and up to date records of parts held/used
• Maintain all tools in good condition
• Ensure correct tools and parts are used when required.
• Ensure any and all assumptions, customer or other responsibilities & exclusions outside scope of service are clearly identified and communicated prior to work commencing and any recommendations outside of scope of service are clearly communicated in the service report
• Endeavour to provide value-added, differential advantage in service work focusing on:
• How we can decrease cost of operation
• Improve operating efficiency
• Minimise Environmental, Health and Safety issues

Requirements

• Post holder must hold a full UK Driving licence and must be able to travel and stay overnight as required, including occasional weekend working as and when required.
• Previous experience of working within the Water Treatment Industry, along with servicing or installations experience.
• 1 year relevant Equipment Service work experience desired in an appropriate Electro-mechanical environment, ideally in the water treatment sector.
• Ability to handle stressful situations often alone on customer sites
• Excellent communication skills required
• Logical and well organized
• Require minimum supervision, often lone working
• Ability to carry out mechanical and electrical installation of water treatment plant.

Benefits

• Competitive package.
• Industry leading training and development opportunities.
• Company vehicle and fuel card.